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Question

Setting up a direct debit


Verity94
Community Member

Hello, 

My direct debit was recently cancelled due to insufficient funds. 

I have since paid my bill but I'm unable to set up the direct debit again, each time I enter my details it won't allow me to set it up. 

I would love to speak to someone to rectify this rather than ringing manually to pay my bill each month

Thanks

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12446 replies
  • April 20, 2023

Unfortunately iD Mobile don’t provide a telephone support helpline @Verity94.

iD help and support is 100% online.

I’d suggest double checking your address details in your iD online account match the address you’ve given to your bank.

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • April 24, 2023

Hi @Verity94,

Welcome to the Community!

Once the balance on the account is cleared you should be able to set up a direct debit.

You’ll need to ensure that the address on the iD Mobile account is the same as the one that the bank account is registered with.

 

Kash