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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4874 Topics

Recent feedback.

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Filinbe SporriotNewbie

asked in Ask a question.

PAC code not working

Switching from Virgin Mobile and cannot port my number over. Details are correct.1. Tried different browsers2. Submitted my surname in CAPS as advised elsewhere.Never had a problem with porting to other networks. All seems a bit Mickey Mouse, particularly as the customer responses seem to take a number of days.Error got:"We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again"

T11RMHNewbie

asked in Ask a question.

Online Account Cancelled - Old Contract

Hello. I have an account where the contract has expired more than 6 months ago. My online account has been closed because of this and trying to register again I get the message saying that the number is not an ID number. So how do i deal with this old contract when all of the online options are now gone because my online account has been cancelled as it's an old contract? Direct debit is still coming out every month....

asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues. Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect. I have triple checked all the info and its all correct. Even got the PAC reissued. Still wont accept it. What do we do now?

Shahbaz IqbalNewbie

posted in Ask a question.

sim not working

My sim not working even I didn’t make I’d mobile app account please contact me on REMOVED

Denise Sturges-AllardCivilian

asked in Ask a question.

2 accounts ? but can only see one

I believed I had two accounts but the system doesn’t recognize my email. I’ve opted to keep my number and thought I’d timed so I wouldn’t eat into another contract month with Virgin but it hasn’t transferred yet. What’s going on?

MoiNewbie

asked in Ask a question.

Mistake with additional data

I mistakenly bought extra data! Is there a way of cancelling? I'm doing this immediately after finding out I'd miss-read the amount remaining!

Eddie3070Newbie

posted in Ask a question.

upgrade

My 24 month contract is coming to an end and I'm eligible for an upgrade. Why does ID want to charge me more to upgrade than it would if I just take out a new contract? I have had enough with ID. I think it's time to move on.

MrsleeNewbie

posted in Ask a question.

Curry's voucher

I purchased Google pixel 6a phone on contact as you were offering £100 Currys voucher. It's now passed the delivery date for said voucher and still I have not received it. Please advise asap.Justine cooper

Anne-Marie HarrisonCivilian

asked in Ask a question.

100 Currys voucher

Hi, My contract started on 2nd Feb but I still haven't received my £100 Currys voucher. When will this be arriving please? I was also expecting a £25 Amazon voucher which hasn't materialised either!!...

Rhian QuimbyCivilian

asked in Ask a question.

Undelivered phone

3 days ago I ordered a phone from ID that still hasn't arrived, the order was confirmed but since ordering I've lost access to my email address so can't access the order number etc. I can't contact DPD without the order number and I can't contact ID to find out what's happening with the phone. How do I go about finding this out or cancelling and reordering? Thanks

SuperNiceNinaNewbie

asked in Ask a question.

Incorrect data allowance

My telephone [REDACTED] iDMobile plan has had the data allowance reduced. I should be getting 2GB per month all I received this month on 24/04/23 was 0.6GBPlease correct and also rollover the remaining from the last billing period. Thanks.

asked in Ask a question.

I cannot log into website for my idmobile account

I cannot log into my website. I can enter my email address and pw but the button does not react and the web page is dead. My browser is fully up to date. What is wrong please?

UsmanKhanNewbie

asked in Ask a question.

Unable to get PAC code

I contacted iD mobile to cancel my sim only plan. They told me that the account has been terminated and i will receive the PAC code within 1 hour. I have been in contact with them since then but unable to get the code. I have tried to contact at 4 different times and every time they give a different answer. Now my account has been terminated. Unable to use internet, make calls or send text and still haven't received my PAC.

asked in Ask a question.

Why is my bill so high

Could you please explain why my bill this month (October) is for the sum of £62.51 when it is normally £21. I have been to France this month but my roaming is turned on. I only made 2/3 calls during the visit to France and a few text messages

Flash1960Newbie

asked in Ask a question.

Id charged a cancellation fee when out of contract.

My 2 year contract ended and I then went on sim only before switching providers, Id sent a pac code, but said I owed £65, 10x my monthly charge, I have been unable to get an answer from Id why I owe this amount and they have now ruined my credit file by marking it as missed paymentsany idea why they say I owe them?

lfradiqueNewbie

asked in Ask a question.

PAC code request

Hello, I have cancelled my ID account and its now inactive.Is it possible to still get a PAC code? i cannot generate through SMS as the sim is already inactive. Many thanks.KR, LF

Shak000000Newbie

asked in Ask a question.

help me to leave please

Someone please please help me get away from this company !I tried to trasfer my number from EE in 2021 but It wouldnt work the pac code The girl who supports me had found out after over 1 year that I have 2 contracts still in my bank account £75 EE just sending the pac codes again and againI have been trying to cancel. February March April many times It never works.I am too disable I get £340 a month only in benefits I can’t earn nothing now my body gave upthis my last straw today because This afternoon we wentto buy me my dinner and there was 0.00 pounds because yet again £75.00 come out for two phones and the price has gone up. I tried to sort and I must of been talking to that robot in the webchats it took ages to do security and then they vanish how to just stop this!!? i have no money to survive Im so upset. My heart is hurting so much Ive never even been so stressed sick and now am hungry over £35!! This is the worst day embarasment stress. maybe not a lot of money to this com

HermesNewbie

asked in Ask a question.

where is my friend and mine reward?

I received an email to say I have earnt a reward as long as the first 2 bills were successfully paid. I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

PrivsNewbie

asked in Ask a question.

Live Chat

I asked for a transcript of my live chat yesterday, but still haven't received anything? I need the phone number I was given so I can pay my daughter's bill. It's affecting her college work as she can't get online.Thanks

asked in Ask a question.

Number still not ported 1 week later

I provided my PAC code on signing up to ID mobile and scheduled my old number to port across from EE on 12th April. 12th comes and goes and nothing happens. I raise a query through Live Chat on 13th April and issue is raised with technical team and told to wait 48 hours. I chase again on 16th to be told there has been a delay with my transfer and to wait a further 48 hours. Still nothing.I chase again today (19th April) to be told they believe number transfer happened on 14th April. However I have received no confirmation text from ID with this and my old Sim card from EE is still working which surely it shouldn’t if the transfer had happened? My phone settings are all still showing my temporary number and won’t change to my ported one after following all instructions to do this. This makes me think number still hasn’t ported - can someone help me on how to get this resolved?

Cameron HtCivilian

asked in Ask a question.

remove ID mobile tv advert!!

I’m writing to ID mobile it tell them why their advert needs to be removed from the tv with the jokes that irritate u so much as there soo poor u forgot what the idea of the advert is about. Funniest enough I typed into Google, “annoying jokes in tv advert uk” as if forgot what the company was even called with the distress of such irritating annoying jokes, funniest enough I seen I’d mobile and emerged straight away. U wanty Chuck the tely out listening to them and who over constructed the idea of using s***** puns as jokes to advertise the company and catch the eye should be In a different line of work. It’s an absolute irritable time to watch the tely when the ID mobile adverts come on. This is clearly a trend considering I forgot the name of the company after watching the irratiting annoying advert of Jokes and I managed to Find the company just by typing “annoying uk tv joke advert” that’s says it all. I can’t be the only the one and I imagaine everything is feelings no mutual and

Svetlana202Rookie

asked in Ask a question.

poor signal

I have very poor network signal despite living in the city centre. Noone can ever hear me on the other end of the line its very frustrating 😒. Despite checking the signal strength I the area and it says its very strong, I still struggle to make calls. WiFi calling is not any better either. Complained to ID few times but noone seem to reply or even other to acknowledge that some customers gave problems and gave to live with them day and night. Such a poor customer service guessing reflecting the network service. Can't wait to leave ID and would not reccomend to anyone. Please avoid iff you can

r3tr0gam3r89Newbie

asked in Ask a question.

Switching from another provider

Hello I have recently heard of the amazingly good package deals with iD Mobile and thought this would be a brilliant chance to make a switch as I really need to save money. I am currently on a contract with EE and wondered do I need to wait for this contract to end/pay it off myself or do iD offer to pay off contracts on the basis you then switch to them? I contacted GiffGaff about this once before and they said as they don't do contracts only pay as you go then the ozone must be provided yourself. Thank you

PwatRookie

asked in Ask a question.

Not registered on Network

After return to UK from EU, phone says "Not registered on Network".Says "Emergency calls only"Doesn’t send or receive texts or calls.Had been working fine before visiting EU and while there for 2 weeks.I’ve tried; closing down and re-starting; enabling Flight mode and returning to normal; enabling mobile data and turning it off; enabling data roaming and turning it off; scanning for available networks and then selecting “3 UK”.Network signal strength is 2 or 3 bars.Device is Samsung Galaxy Ace S3 GT-S7275R, running Android 4.2.2.I am reasonably IT literate having taught it till 5 years ago.Advice please.

Woakes SandraCivilian

posted in Ask a question.

help with changing number

Hi I previously was with Id but I got a new phone and contract with id through car phone warehouse and I have received a new number and I would like to change it to my old number but it won't let me change it because they are both id

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