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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4927 Topics

Dawn Exley
Newbie
Dawn ExleyNewbie
asked in Ask a question.

Refer a friend voucher

I referred my daughter in September 2023, she took a contract out with you, I have still not received my curry’s voucher

3
Kash
iD Mobile Employee
7 days ago
Colin Williamson
Civilian
Colin WilliamsonCivilian
asked in Ask a question.

Contact

having received what can only be described as despicable customer services and been refused basic information who is and how do I contact the CEO

2
Kash
iD Mobile Employee
6 hours ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
12 days ago
Chris Gallagher
Newbie
Chris GallagherNewbie
asked in Ask a question.

Handset return not processed by ID Warehouse

I returned my handset upgrade within the cool off period, just before christmas on 21st December. Royal mail delivered my parcel and it was signed for. Since then I have had no refund or contact from ID Mobile. Speaking to the Live chat agents all they have been able to do is send an email to the warehouse to check for my return. I have asked live chat 3 times from the 3rd January and they always give the same response and tell me they need 24 hours to follow up. 

2
Tom
iD Mobile Employee
3 months ago
M
Newbie
MPGNewbie
asked in Ask a question.

Wifi calling not working on Samsung Galaxy A04s

How do I enable this and make it the default when connected to wifi?

8
Tom
iD Mobile Employee
25 days ago
D
Newbie
DanLegNewbie
asked in Ask a question.

Cant setup voicemail, 'mailbox name' not recognised

Hi I'm trying to setup my voicemail for the first time and its asking me to enter a 'mailbox name' followed by the hash key, but when I say my name and press hash it says mailbox name not recognised and hangs up after 3 attempts, please help?

1
Kash
iD Mobile Employee
3 months ago
R
Newbie
ruddlescountyNewbie
asked in Ask a question.

whatsapp to international numbers

Hello. i am trying to find out if calling an international number through whatsapp is free on pay monthly sim only plan.i have used this with wifi active and each time i get a warning text from ID stating that international calls are not free.as i understand it, whatsapp uses wifi not cellular, so why am i getting these messages? thanks

1
andewhite
Legend
13 days ago
Alan Simpson
Newbie
Alan SimpsonNewbie
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

2
Lauren
iD Mobile Employee
10 days ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

2
M
Newbie
10 days ago
K
Rookie
KarRookie
asked in Ask a question.

paper free billing

I pay by direct debit but keep receiving a huge amount of paper work each month listing all my calls etc. How can I stop receiving all of this paper work ? Thanks 😃

4
andewhite
Legend
1 year ago
Jay Ashleigh Constantine
Newbie
Jay Ashleigh ConstantineNewbie
asked in Ask a question.

Bill more than expected

i have been charged £54.38 when my monthly bill should be £38.99 I was wondering if this could have anything to do with me changing my DD date. I haven't used anything over my allotted usage etc. or made any calls outside of my contract. Any ideas? 

4
Jay Ashleigh Constantine
Newbie
1 year ago
Mark Bottomley
Newbie
Mark BottomleyNewbie
asked in Ask a question.

son lost phone we cant contact customer service

My son lost his phone so can't log on his missing mobile.I can't do it on my accountUnable to ring customer servicesOver 4000 related help articlesNightmare to get a new sim and sort his back outAll automated and can't access without a missing mobile phoneHelp please

2
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
TLRICHARDSONCivilian
asked in Ask a question.

ISSUE PROCESSING INFORMATION

I’m trying to transfer my old number to my new SIM card. I’ve added the details 3 times, but still getting the message ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again’. I’ve tried pasting numbers in, typing numbers in, not left any spaces… But it won’t submit. Getting frustrated already.

3
Kash
iD Mobile Employee
1 year ago
J
Newbie
JcoxyNewbie
asked in Ask a question.

Short code competitions

Trying to text local radio station to enter a competition and always get error 0. Id error. Account has premium on and I can't find anywhere in my account to change caps if any exist… Help?

1
Kash
iD Mobile Employee
1 year ago
K
Newbie
kingayro1Newbie
asked in Ask a question.

Tried to transfer number from Vodafone to Three when it should have been ID

OK, so currently I’m on Vodafone and want to transfer my number from Vodafone sim to my new ID sim.Me being stupid, went to the Three website to transfer the Vodafone number to my ID sim with PAC. Because I thought Three and ID shared the same customer service or something. And obviously they don’t.I assume that’s not going to work right? Three should reject the request? Just wanted to double check.

4
Kash
iD Mobile Employee
1 year ago
Shaun Owen
Newbie
Shaun OwenNewbie
asked in Ask a question.

I need a replacement sim card

i have lost my phone and i need a replacement sim card

2
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dmarriottNewbie
asked in Ask a question.

Cant find my Topic

I had an email that someone replied to my question about issues with 4g/4g+ download speeds but when i click the link it get page not found. 

13
Tom
iD Mobile Employee
1 year ago
N
Newbie
NicnacPNewbie
asked in Ask a question.

No ID number in any emails

Hi there  I received my new phone from ID mobile today. Have my PAC from Vodafone to transfer my number over trying to fill out the form but don’t know where my ID number is , does it come after the phone? Need it before my bill rolls over to another month on Monday.  Thx 

2
N
Newbie
1 year ago
Jacki
Rookie
JackiRookie
asked in Ask a question.

New Iphone 11 no speaker

HelpI have Iphone 11 and when callers ring me they can’t hear me and I can’t hear them. If I plug earphones in then they can.  Any ideas? I am within my 14 days cancellation. 

5
Mohammed
iD Mobile Employee
1 year ago
D
Civilian
Davidmoore64bCivilian
asked in Ask a question.

need new phone number

Hi I need to change a phone number to a new number I have the Police crime number. The phone and Sim have been seized by the police.

1
Rory
Newbie
2 years ago
L
Newbie
Loubie83Newbie
asked in Ask a question.

data charges

Hi I pay for my sons contract he is 13,y bill for August is coming up as £93 due to using data, iv a £45 cap on the account so why has this still happened?

4
L
Newbie
1 year ago
Rob Brewer
Civilian
Rob BrewerCivilian
asked in Ask a question.

how do I cancel?

how exactly do i cancel my contract? this company seems like a complete sh*tshow already and I only agreed to a contract today.... There's no email, no contact us, live support only works if you have a pin but i don't have a pin, it hasn't been issued to me, I can't contact anyone for support and I'm buggered if I'm going to waste my time trawling through forums to get my bloody answers so all I need is how do i cancel my contract.....like....now.

1
WelshPaul
Legend
1 year ago
I
Newbie
IanatNewbie
asked in Ask a question.

Ianat

HiI have bought 2 lines and want keep my numbers, 1 pac number has gone through OK but the other will not work. There is plenty of time left on them (1st sept). Could this be because both accounts have the same email? And if so how do I change one?ThanksIan

4
I
Newbie
1 year ago
B
Newbie
BenChruscielNewbie
asked in Ask a question.

Proof of Usage and Blacklisting

Hi,Please may the proof of my sim’s blacklisting and proof of usage be sent to me for my stolen phones insurance.I’d appreciate some quick assistance please. Thanks,Ben

4
Tom
iD Mobile Employee
1 year ago
Koushik Halder
Newbie
Koushik HalderNewbie
asked in Ask a question.

GPs connect with help of data.

Hi,I. New to this community. I am going to this Christmas outside UK to Germany by road. I would like to know couple of questions.1. As soon as I cross channel tunnel, does my mobile will go roaming if I toggle roaming on from the ID app?2. If the first step is correct can I connect Google map to stay on their live traffic road. 3. Do I need to join additional plan for my 7days trip? Please advice me for this article's. Many thanksKoushik 

6
Kash
iD Mobile Employee
1 year ago
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