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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4834 Topics

S
Rookie
SlapdashRookie
asked in Ask a question.

How to re-record my voicemail name

I only seemed to have the option to enter my voicemail name when I initially set it up, after entering a pin. I know I had the 1, 2, 3 options:1 to confirm, 2 being to listened to what had been recorded, and  3 being to re-record your name, but I got a call in the middle of it and messed it up. Now I can’t find those 3 options again to re-record my name and start over. Does anyone have any guidance.Thanks in advance for any help 

1
Tom
iD Mobile Employee
3 months ago
A
Anonymous
asked in Ask a question.

Contract termination and account deletion

Hi,Due to having no signal at all since starting my contract and being unable to speak to anyone on the chat or a human being on the phone I've terminated my contract. Can someone confirm this has been done and can they also delete my community profile and iD account? Thanks. 

1
Kash
iD Mobile Employee
7 months ago
Whitney Scrivener
Newbie
Whitney ScrivenerNewbie
asked in Ask a question.

upgrade

I’m allowed to upgrade my contract with ID as of a few days ago I have been looking around just ya know to see what deals are available. I have gone on carphone warehouse website to see the phone I want with better data and payment plans with ID would I have to cancel my contract with ID or would I be able to carry it over to this new phone 

2
Kash
iD Mobile Employee
6 months ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
3 days ago
J
Civilian
jackwilk2Civilian
asked in Ask a question.

HELP - I can't login to my mobile account and it's saying that my details are incorrect (they aren't) ??

HELP - I can't login to my mobile account and it's saying that my details are incorrect (they aren't) ??

1
Tom
iD Mobile Employee
7 months ago
G
Newbie
GillmollNewbie
posted in Ask a question.

mast problems with making & receiving calls

Ive been told by ID to find another provider as they cannot give me a date that the mast will be fixed. Currently I cannot make or receive calls at home up to about half mile away. I have a signal & nothing else is affected. 2 friends, one with 3 & the other with ID do not have my problem when they're in my home. So I'm trying to find the answer as I don't really want to leave ID. Any help would be welcome. Thanks

9
Tom
iD Mobile Employee
5 months ago
L
Rookie
Lee.RRookie
asked in Ask a question.

Currys £50 voucher

Like many people in here, I have not received my pixel 7a voucher for £50, as per your deal running from 20/9/23, The voucher was to be emailed by 2/12/23 at the latest, it has still not been received, What's the hold up ?

2
Tom
iD Mobile Employee
4 months ago
W
Civilian
WTS LTDCivilian
asked in Ask a question.

Keep old number with new iD simm

My old number hasn't fully transferred, a BT landline says “not recognised”, however my sons iD  sim phone,  can call call my old number and my new iD sim phone rings?Any ideas?

2
Kash
iD Mobile Employee
30 days ago
A
Newbie
aidanlnNewbie
asked in Ask a question.

Unable to Change Plan

Hi,I recently wanted to increase my data by changing plan. I didn't realise you could do that through the app, so I gave it a go. Turns out that unlimited data is only 50p more expensive than my current plan, so I tried to confirm the plan change. Every time I've tried (on both the site and app), I'm given a generic error. So I tried to contact ID Mobile support. They said I have no plans to change to, even though I meet all of the eligibility criteria. Both agents I contacted gave different reasons. One said wait another 30 days, another said my contract is too close to its end. Neither are mentioned in ID's documentation. Some key facts:- I've been on a contract since 2021- The plan I am upgrading to is more expensive than my current one- I have tried through both the website and app- Support have referred me to complaints as they cannot adjust my plan on their endAny help or advice would be greatly appreciated! 

4
Kash
iD Mobile Employee
7 months ago
I
Newbie
imarsh60Newbie
asked in Ask a question.

Where do I find my usage?

I have eventually managed to log into the new “updated” App/webpage. How do I find out my usage? How many minutes I’ve used, or how many texts. How much data have I used..where are my data rollover details? All very useful feature of the old App which now appear to have gone with this “new” version! 

2
Tom
iD Mobile Employee
16 days ago
S
Newbie
smallinder-ballNewbie
posted in Ask a question.

when is my switch date

When is my switch date ? 

3
Kash
iD Mobile Employee
11 days ago
L
Newbie
lck22Newbie
asked in Ask a question.

No calls between numbers on ID mobile?

I ported my number to ID mobile a couple of months ago. I went travelling and used wifi now I am back I am unable to make a call to my mum also on ID mobile. It goes straight to her answering message and if she phones me it’s the same! It doesn’t show up on our phones as missed call. We have reset network on both devices phones and checked our settings. We can both phone/ receive calls from others on other networks. Any help appreciated! 

4
Kash
iD Mobile Employee
7 months ago
Maggiwilli
Newbie
MaggiwilliNewbie
asked in Ask a question.

no network since yesterday 4pm

No network since 4pm last night. My network coverage has no fault.  reset phone, switch phone on/off, swooped SIM from 1 to 2. Tried different phone. Bill up to date. Any advice ? 

4
Kash
iD Mobile Employee
2 months ago
Clare Varley
Newbie
Clare VarleyNewbie
asked in Ask a question.

no mobile network

No mobile network here in South essex since yesterday evening. Tried all the fixes, still nothing

2
Tom
iD Mobile Employee
2 months ago
J
Newbie
jdanjum786Newbie
posted in Ask a question.

ID mobile is not blacklisting my stolen phone and mostly all the staff is useless.

I lost my iPhone on 4th of October and reported it to ID mobile on same day and asked them to block my phone and sim. They block my phone and blacklisted my Samsung phone instead of my lost iPhone. After realising they blocked my Samsung phone i contacted them again and removed this IMEI from blacklist and asked them to blacklist my iPhone. They could not find my iphone on the system so had to open a case and after few days they sent me proof of usage with completely different IMEI which i never owned and last usage date was showing in November 2023 which has not even came. After contacting them again they finally issued me proof of usage with correct IMEI but still not blacklisted my phone. Now its been over 3 weeks and everyday they tell me we have contacted the tech department and you phone will be blacklisted soon but it never seem to happen. I am sick of these liars and unprofessional company. My insurance claim is still pending because of ID mobile ignorance. I left with no optio

1
Tom
iD Mobile Employee
6 months ago
Eljay Lambert
Newbie
Eljay LambertNewbie
asked in Ask a question.

charging of a bill before the handset is released

so I would like to sign up to id mobile and order the 13T. the problem is the handset is not in stock until 28/12/23.if I apply for a contract now will I be charged for the month prior to the arrival of the phone? considering I will not have the phone for over a month, common sense dictates I should not be charged until its arrival where my contract can start properly. the issue is the site wants payment directly and ID mobiles customer service chat (supposed human) is not helpful or clear about the any of the information I have requested. Just repeating the same stuff from a script and trying to rush me off the chat before I can even read an reply to messages can someone please give me a clear cut answer?

5
Kash
iD Mobile Employee
5 months ago
Y
Newbie
yakzNewbie
asked in Ask a question.

Reactivate old number

basically my old contract ended and i got a new one however i havent been able to login onto my social media or my email accounts due to 2fa being on the old number, ive tried many ways to work around it but this is my last resort even after trying to log into my old iD account it was coming up with an error. i have proof of billing details and everything most likely needed however i have lost the actual sim card but i will continue to try find it. please get back to me asap as my email accounts are the most important to me!

4
Kash
iD Mobile Employee
1 month ago
C
Newbie
CLWNewbie
asked in Ask a question.

Charity Donation By Text

I sent a text to make a donation, how will the donation be charged as it is not appearing on my bill/charges. Thanks 

2
Kash
iD Mobile Employee
5 months ago
pabloalf
Civilian
pabloalfCivilian
asked in Ask a question.

Stolen Sim

I am a new IDMobile Sim Only customer and have been waiting for my sim to arrive for a week now. It appears that it has been delivered to another address, as on calling the number I get through to Voicemail, which means that someone has activated it. Therefore I will now be paying someone else’s phone bill through my Direct Debit. As I did not envisage this happening I have not set a spending cap. Can anyone advise as I am naturally very concerned about this.

6
pabloalf
Civilian
1 year ago
B
Civilian
BambewhistleCivilian
asked in Ask a question.

Fraudulent Account Setup with my Name, Address and Bank Account

Can ID Mobile please contact me. I have received a letter from O2 for an insurance policy in my name. Having checked my bank account somebody has setup a fraudulent direct debit with ID Mobile which I have cancelled. I wish to speak to a member of the ID Mobile team to notify yourselves formally of the fraudulent activity in order to prevent any repeat.Many thanks.

1
andewhite
Legend
2 years ago
G
Civilian
gedrawsonCivilian
asked in Ask a question.

iPhone 13 pro stock

Ordered an iPhone 13 pro on the 18th Feb, supposed to be back in stock yesterday but haven’t heard anything regarding. I’ve already paid the upfront cost and my current phone contract gets cut off in 5 days so worrying now that I’ve been scammed out of money and won't be able to use my phone. Is there any way to get an update on this?

2
Mohammed
iD Mobile Employee
2 years ago
Janine Bennett
Newbie
Janine BennettNewbie
asked in Ask a question.

SMS not working

Why can I not send SMS texts? I can receive them but not send them / reply…? thanks

3
andewhite
Legend
1 year ago
Jamie Watson
Civilian
Jamie WatsonCivilian
asked in Ask a question.

Final bill

Hi why am I get emails from debt company when I havent even had my final bill through yet 

2
Rory
Newbie
1 year ago
Nirujan Kamal
Newbie
Nirujan KamalNewbie
asked in Ask a question.

Upgrade

I have recently upgraded my plan and I will be receiving a new sim in a couple of days. Will I still keep my same number or do I have to contact someone to keep it the same.

1
andewhite
Legend
1 year ago
J
Newbie
jwilliams68Newbie
asked in Ask a question.

upgarding from sim to phone

hi im having some issues upgrading from sim to phone contract online everytime i try to register it keeps saying account details wrong or personal details wrong ive contaced live chat twice no help anyone got any solotuions to this thanks

3
J
Newbie
2 years ago
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