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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4921 Topics

D
Newbie
DaniJTNewbie
asked in Ask a question.

Porting number back to iD after previously leaving

I left iD in December due to constant signal problems and ported my number to a new GiffGaff account. I have since had even worse problems with signal in my area so decided to swap back to iD, and my number is due to be ported back today. When I login to my previous iD account it obviously shows the number I've always had, but attached to my previous details so it thinks I don't have an account. When I try to register a while new account with the number, it says it's not recognised.I'm now slightly worried that the porting back isn't going to work. Has anyone got any experience with this? Will the account issue resolve itself once the whole porting is complete, or an I going to be left with no number? I currently have no signal on either SIM.

7
Tom
iD Mobile Employee
1 year ago
M
Newbie
missclaretNewbie
asked in Ask a question.

confused over number transfer time

Hi- when I ordered my new sim I entered pac code etc into the order. I was asked to choose a transfer date and all dates were greyed out til around 9th May. My new sim has come and I want to transfer my number asap but when I put the details in online in my account it says that there is an error with the information and to try again. I have no clue when my phone number is going to transfer over as some articles say next day, but when I created my ID account online it said it will be on the date I chose. I don’t want to use the new sim number for 2 weeks. How can I get my number transfers asap before the bank holiday? Thank you 

10
Mohammed
iD Mobile Employee
1 year ago
Valdemaras Berzinskis
Newbie
Valdemaras BerzinskisNewbie
posted in Ask a question.

switching cards

Already 3rd month running, still can't switch over my old number. Pointless help, pointless accessibility to customer's service, if one like this existing, pointless app on phone. Saying error or something familiar, no one can call me to I can explain properly what is going on. On automated chat can't describe or find what is wrong. Seams not used service or new number, thinking to claim refund with my bank.... 😡 Would be nice to find or get direct email to customer service at least.. 

1
Tom
iD Mobile Employee
1 year ago
J
Newbie
joeyceuNewbie
asked in Ask a question.

Transferring Number to existing ID Mobile account

I’ve been an ID Mobile customer for several years now.I have just purchased a new “premium” phone number, which I would like to move to my existing ID Mobile account, to replace my old number.So I’ve requested the PAC number for the new number, initiated the transfer following ID’s instructions, but when asking for the transaction number, none of the ones I enter are accepted...I suspect that this is because I’ve started my ID contract over 5 years ago or so, and the flow to transfer a number will have changed since then. Non of my welcome emails that I have from the past show the needed transaction number…I’ve been trying to get hold of someone through live chat for several days now, but they are always too busy and suggest to try later. So I’m hoping someone from ID community can help me here, as this is becoming pretty frustrating...

4
Tom
iD Mobile Employee
1 year ago
H
Civilian
hjackoCivilian
asked in Ask a question.

i need help

I’m new to iD, I transferred my old number over and got the text through to say it’s been transferred.on my phone it’s saying it’s the number that came with the SIM card it won’t let me change it. I’ve tried putting my number in then saving it then turning my phone off but no luck.  please help me 

6
Tom
iD Mobile Employee
1 year ago
J
Newbie
J0313Newbie
asked in Ask a question.

Data not working after pac transfer

I have bought a new contract for a Samsung s22 from yourselves. I bought this last week, however I only chose for the PAC changeover to happen yesterday (Monday 24/04/23). My old mobile phone provider (three) cut out yesterday. On my now ID mobile number after some hours I got a text to say my old number and now transferred over using the PAC code I provided at timeof purchase. On the sim settings it does have my new number, however, it is not working. My phone has the three lines to suggest I have a signal but I infact do not have any 3G/4G/5G. I can not use my phone at all for any calls / texts / apps / whatsapp. It will only work with wifi. I have looked at all the data settings to ensure its all switched on. I have removed the sim and put it back in. I have switched the phone off and on again several times. I see nothing on the phone to suggest any kinds of issue. I have logged in to MY iD account and the following message is displayed ‘You have limited menu access as you left iD o

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
SuperNiceNinaNewbie
asked in Ask a question.

Incorrect data allowance

My telephone [REDACTED] iDMobile plan has had the data allowance reduced. I should be getting 2GB per month all I received this month on 24/04/23 was 0.6GBPlease correct and also rollover the remaining from the last billing period. Thanks.

3
Tom
iD Mobile Employee
1 year ago
G
Civilian
GBKHMABCivilian
asked in Ask a question.

Unstable Internet Connection

Hi, I’m experiencing a very unstable connection for the last 3 weeks. I use the ID SIM in a HUAWEI B525s-23a router for the all home communications. Change the SIM to a different network and was stable and reached 60Mbps with the other network.plugged the SIM in a phone and switching between “no connection” and very poor connection.  Please Help.

1
Tom
iD Mobile Employee
1 year ago
E
Newbie
Emma Louise 22Newbie
posted in Ask a question.

Transfer Old Number

I received a text message from ID mobile telling me my number has switched to ID Mobile and my account with my previous provider has been disconnected.I've turned my phone off and restarted it but my number still hasn't switched and my family have been trying to call my old number and new number but neither of them work.Can you tell me how I can make sure my old number has switched to ID Mobile please.

8
Tom
iD Mobile Employee
1 year ago
Donald Russell
Newbie
Donald RussellNewbie
posted in Ask a question.

upgrade

Hi, I've just got myself an upgrade for my I'd mobile account. I'm going to continue the original contract until the new one starts. Is this going to cause any problems if I haven't activated my new sim yet. Also I want to keep my old number

8
Tom
iD Mobile Employee
1 year ago
Stacy Marie Findlay
Newbie
Stacy Marie FindlayNewbie
asked in Ask a question.

another mobile

Would I be able to get a second mobile with you in contract? 

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
BpjanavaNewbie
asked in Ask a question.

Leaving ID and PAC code is not working with EE

Trying to transfer my number from ID mobile to EE however it is saying the PAC code is incorrect? Please help! 

4
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CPMNewbie
asked in Ask a question.

new SIM card is not working

My new SIM card is not working, tested in a handset that has previousy had an iD Mobile SIM in it and it’s definately not the handsets that are the issue. How do I order a new one?

2
Tom
iD Mobile Employee
1 year ago
Scimitar
Newbie
ScimitarNewbie
asked in Ask a question.

Constant Mobile Data Dropout

Since getting my iD plan and a Pixel 7, I've hardly been able to use it. I keep getting a cycle of what's shown in the 2 screenshots and I can't use mobile data 90% of the time. It's happened twice whilst trying to post this.At this point, my mobile plan is pretty much useless and I can't get to the bottom of it. No VPN or other quirky settings applied on the phone and all the iD settings are right 

1
Tom
iD Mobile Employee
1 year ago
Paul Wylie
Newbie
Paul WylieNewbie
asked in Ask a question.

charge to my bank account

I have been charged £35:99 to my bank account and I have never signed up for this service so I woukd like to know why and would like a full refund 

2
Tom
iD Mobile Employee
1 year ago
J
Newbie
Joe.birksNewbie
posted in Ask a question.

why is my bill more than £8

As far as I’m aware I have not sent any pictures message and my bill is £2.15 more than it should be and I want to know why. I only ever sent pictures on iMessage ie using my data and not a text so I want a refund for that!

2
Tom
iD Mobile Employee
1 year ago
I
Civilian
Islajo24911Civilian
posted in Ask a question.

bill and useage

I have paid my bill through overdales but I currently have no service. My phone says I have signal and 4G/3G but I am unable to use it. When I make a call I am directed to ID automated phone service though it says my bill is up to date 

2
Tom
iD Mobile Employee
1 year ago
Flash1960
Newbie
Flash1960Newbie
asked in Ask a question.

Id charged a cancellation fee when out of contract.

My 2 year contract ended and I then went on sim only before switching providers, Id sent a pac code, but said I owed £65, 10x my monthly charge, I have been unable to get an answer from Id why I owe this amount and they have now ruined my credit file by marking it as missed paymentsany idea why they say I owe them?

7
Tom
iD Mobile Employee
1 year ago
Bekaline
Newbie
BekalineNewbie
asked in Ask a question.

mobile data

Changed plan to include more data. Since then, I have been unable to use my mobile data.  This has been a couple weeks now. Any ideas?

1
Tom
iD Mobile Employee
1 year ago
J
Newbie
JonJonNewbie
asked in Ask a question.

Number did not port from VOXI

I signed up for ID mobile last week (Wednesday) and signed to port my number in the process. I was with voxi and received my PAC code from them. On my invoice, it states my phone number as the number I wish to change to, whereas in the app it says that my phone number is a brand new number. It does not appear that my number has changed. According to their website, I have 7 days left of my voxi account. Is this the issue? Will it port after my voxi account has closed?

4
Mohammed
iD Mobile Employee
1 year ago
Cristina Angelina Hemeida
Newbie
Cristina Angelina HemeidaNewbie
asked in Ask a question.

Can't find transaction number

Please can someone help. Desperately trying to change my iD mobile to my old EE one and contract ended on EE so don't want to keep it going longer than I need to.My iD line is nearly 1yr old so paperwork long gone 🙈 and can't see it on my emails. Please please help! Have msged on fb page but no response as yet TIa

1
Kash
iD Mobile Employee
1 year ago
M
Newbie
MagdalenagaleNewbie
asked in Ask a question.

Not receiving International calls or messages

Hi, I am currently in Poland and I can’t receive text messages or calls from Polish numbers. I am also unable to make a call to polish number from my own phone. My roaming in on, international calls are on and my cap is set to £5 with still £5 left to use. 

4
Tom
iD Mobile Employee
1 year ago
Jason Booth
Newbie
Jason BoothNewbie
asked in Ask a question.

PAC Code problem

Hello, I need advice please.I've got my PAC code from Vodafone along with the transaction code.I've filled in the online form which was emailed to me to keep my existing number.Keeps coming up with error!!All details submitted are correct. I have used block capitals for surname. I need this resolving asap in order to close my Vodafone contract, unable to do so without my number being transferred over to my i.d SIM because this is used for work purposes.I have been unable to chat with anyone on the live chat, this is getting frustrating now. 

7
Kash
iD Mobile Employee
1 year ago
J
Civilian
jjmprCivilian
asked in Ask a question.

Where is my sim card?

I have ordered a sim card approximately two weeks ago, but I have not yet received it.I also have not received any email from DPD, the courier who is supposed to be handling the delivery.There is no number I can call, and the live chat function is always busy.

7
Kash
iD Mobile Employee
1 year ago
Julian James
Newbie
Julian JamesNewbie
asked in Ask a question.

NO RESPONSE FROM ID SUPPORT!

I posted the below on ID community 12 days ago.  “Hello, I need one of these for my insurance, however it seems impossible as I can not speak to anyone at ID…I have seen that som people have written similar things and have been contacted personally. The Insurance is looking for a Proof of usage document with the below info on it. Proof of usage document – A Proof of Usage must confirm the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Your network provider will be able to provide this, but please note a Proof of Usage is not an itemised bill.Thanks!”  I got a private message form ID Support asking for some more information and promising they would help me get the Proof of usage document. I replied straight away with all the info they asked for. I am yet to receive another message from them. It’s been almost 2 weeks….This is the worst phone company I have ever ever been with!

1
Kash
iD Mobile Employee
1 year ago
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