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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4979 Topics

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Recent feedback. Most replies Most views

leannes14Newbie

asked in Ask a question.

New sim not working

I recently upgraded the sim contract on my phone. I'm keeping the device from my previous contract which ended, I just needed a new sim contract as trying to save money by not upgrading to a new device.New sim arrived, I added it to the phone. Registered it (after a few hiccups of getting logged into my account), but I have no network. I've restarted the phone, taken the sim out and back in again, did the airplane mode thing - all the steps. Twice over, but still I have no network. Its been close to 48 hours now since I added in the new sim.The old sim was accidently thrown out with the packaging of the new sim, so I'm unable to put that one back in.Where do I go from here?

asked in Ask a question.

pay off contract to start a new one?

I am unable to get an upgrade until 2nd June but go on holiday before this so want to be able to get a phone sooner… Can I pay off the remainder of this current contract in order to terminate it early and then buy a new contract with you?If yes is there a way in which I can keep my number ?

Craig Hart NewNewbie

asked in Ask a question.

Pay Bill

Money has come out my account for my bill twice and bounced back. I have now tried to log into the account to say my details are wrong. Then I go to recover password and get these details arnt right. And the same for forgotten username or email? And all is asked for is my name and phone number and year I was born. And somehow it still can't access my account could I have someone contact me ASAP to sort this as I need this sorting thanks.

Georgia FearnleyCivilian

posted in Ask a question.

eu roaming

Will be working in France for 3 months and wonder what your sim only eu roaming deals are? Do you have a roaming cap each month? Many thanks!

Sean GollopNewbie

posted in Ask a question.

upgrade

Good afternoon it is saying I cam upgrade in September if I pay the remainder of contract upfront will I be able to do a upgrade

asked in Ask a question.

I get someone else's bill.

I receive someone else’s monthly bills (and private details): in an email which greets me with “Hi Jeremy” (my correct first name) I get a bill to “Chantal ….” which is not me, and which surely contravene Data Protection laws. I have tried to get this corrected but the “Live Chat” button is not live at all, it is a bot which has proved incapable of answering the question. I have now exhausted all attempts to speak or contact someone at iD. I don’t want to resort to complaining to the authority about iD’s apparent GDPR infringement, but if I can’t communicate sensibly with iD what else can I do?

RaikorajaNewbie

asked in Ask a question.

SIM HAS NOT ARRIVED

Order number is [REDACTED] and unable to find the order by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

RaikorajaNewbie

posted in Ask a question.

SIM

Order number: [REDACTED] not found by one of your chat representative. SIM hasn’t arrived, now want to cancel the order.

asked in Ask a question.

roaming in australia

Ho much would it cost to use 30gb of data roaming in Australia Thanks

Mayday666Rookie

asked in Ask a question.

Network has gone from 4G to 3G

Hi. Duse anyone know why my iPhone has gone from G4 . To G3 ? Thanks. Plus Han ID mobile Coverage been off air. Thanks.

asked in Ask a question.

Best time to buy SIM and submit PAC?

So my current plan with another provider is running out on the 12th of May and I am planning to switch to iD. I was planning on submitting my PAC online when buying the SIM, however looking at the order page, the earliest I can do this online is the 15th.Is the best idea in this case just to get it delivered to my home and then request a switch? I hoped I could do it quicker online as I get home from work after 6pm and would therefore miss the 5:30pm cut-off for next day porting for my number.Also, is the SIM-only delivery usually quite quick or do you think it'll take a little while, especially with the bank holiday?

RaikorajaNewbie

asked in Ask a question.

RAIKORAJA

My new SIM order has not yet arrived, it has been a week since I order it. Can someone check the order please?

Arkadiusz1Newbie

asked in Ask a question.

registration

Hi Im having issue registering. I put in right detais such as number, last name and year of birth but still says details are incorrect 🤷‍♂️Can someone help, please?

asked in Ask a question.

Issues getting ID Mobile to block my stolen handset.

Hi all, I am having major issues getting ID mobile to block my stolen iPhone 14 pro handset. I have requested this 3 times now since the phone was stolen at the start of last week. Every time customer chat says they have barred the device but it is still showing as unblocked and my insurance is refusing to pay out because of this. The phone was purchase new through Curry's/Carphone Warehouse just before the end of the year.I have a replacement SIM and are using a temporary device but I cannot afford to loose thousands of pounds due to the insurance not paying out! Please help! Many thanks.

pleasehelp20102038Newbie

asked in Ask a question.

Trapped by the Cap abroad - so I guess ID mobile is useless abroad?

I’m abroad for three weeks and have managed to go to the £25 cap. I’ve tried paying off my bill early to remove the cap, but that doesn’t work. I’ve tried increasing the cap, but the system won’t let me. I’ve looked at buying more add ons, but the add ons specifically say they won’t increase the cap and there are no international/roaming add-ons.I’m abroad for 10 more days and desperately need some data to use Uber to get around an American city with rubbish public transport. I’m really frustrated with ID Mobile’s set up on this. It seems to trap you in an impossible cycle without warning.I’m definitely moving to a new provider unless there is any way around this.

asked in Ask a question.

I've been charged out of Plan Roaming in the EU 'roam like home'.

Driven from UK to Italy today. At some point I've been charged £5 for out of Plan data. I leave data connected and have not been charged previously for similar journies in the EU. Usage is 2MB (small) and I have 94Gb data allowance remaining at the time of writing. I believe I have been incorrectly billed. Please can this be investigated?

Gavin ThomasNewbie

asked in Ask a question.

Have just found out that ID mobile does not support cellular watches

Hi there,I have just signed up to ID Mobile, and just discovered that you do not support cellular watches such as the Apple Watch ultra. I need to cancel my order. please help..

dmtraynorNewbie

asked in Ask a question.

my billing details will not download?

My billing details will not download?

Sally OrdNewbie

asked in Ask a question.

PAC

I have received my PAC code from o2 but ID keeps saying there is a problem with it any ideas on what i need to do?

PeevedNewbie

asked in Ask a question.

incoming texts and calls not working

Hi I moved from O2 yesterday and kept my number. I can send out texts and calls but I don't receive any. I've tried the useless 'Live Chat' which is just a bot so I would like to know how you actually sort problems out as it's not very obvious.

John Patrick WoodhouseCivilian

asked in Ask a question.

Considering ID Mobile.

Hi there. Considering joining you with unlimited data, minutes and text for just £16 per month with 3g, 4g and 5g. Can you tell me some things. What will the voicemail cost? Can the cap can be adjusted temporarily? How would I manage my account? What is the best way to contact yourselvrs if I have any questions? Look forward to hearing from you soon. Am considering this because sometime when on holiday in the UK and there is no WiFi and would like to use my phone for this during those times with out being concerned of using up my data when using my phone as the WiFi during those times. Thanks so much. Thanks.

Pauline McShaneNewbie

asked in Ask a question.

apple tvv offer

There is no link banner in my confirmation email is there another way to get this offer

asked in Ask a question.

Is there a family plan?

Hello, I'm looking at getting cheap mobile contracts(less than £15 a month) for myself and my 3 tweens/teens. My questions are:1. Am i allowed to take out more than one contract at a time? (if not, how do other families get around this?) 2. Is there some sort of family deal, or discount for several contracts at once?3. If I got one contract with lots of data, and the others with less, can data be transferred to the other phones?Thanks in advance 😊

Megan Faye WhiteNewbie

asked in Ask a question.

havent recieved welcome email or recipt

Hello,I bought and activated my new sim about a week ago but I never received either emails with my transaction number, so I am unable to switch my phone number back to my old one.is there any way I can remedy this as I need people to be able to contact me on my old number.thanks!

Mariasmum88Newbie

asked in Ask a question.

using fone in mexico

Hi does anyone know if ID Mobile works in Cancun Mexico as goin next week and need to know whether to get different sim card please tia

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