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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4920 Topics

U
Newbie
UsmanKhanNewbie
asked in Ask a question.

Unable to get PAC code

I contacted iD mobile to cancel my sim only plan. They told me that the account has been terminated and i will receive the PAC code within 1 hour. I have been in contact with them since then but unable to get the code. I have tried to contact at 4 different times and every time they give a different answer. Now my account has been terminated. Unable to use internet, make calls or send text and still haven't received my PAC. 

7
Tom
iD Mobile Employee
1 year ago
Martin Proctor
Newbie
Martin ProctorNewbie
asked in Ask a question.

Old Number issues

I've transferred my old number over from Smarty to ID Mobile, however when I text people, my new number shows up on their phone rather than the number I brought across.Does anyone know how to fix this issue?

2
Martin Proctor
Newbie
1 year ago
A
Newbie
Adam84Newbie
asked in Ask a question.

internet speed ~0.5mbps

Hi,I have recently become ID mobile user and my SIM card has been delivered yesterday. After initial set up on my mobile I have discovered super slow internet on my device. Quick check on the Three network website and I have find out that there is an issue with mast nearby and according to three network engineers are working to fix it. But it's been more than 24hrs and noting improved. What shall I do? It is just impossible to use internet on my mobilePlease adviseMany thanks 

7
Kash
iD Mobile Employee
11 months ago
L
Newbie
lfradiqueNewbie
asked in Ask a question.

PAC code request

Hello, I have cancelled my ID account and its now inactive.Is it possible to still get a PAC code? i cannot generate through SMS as the sim is already inactive. Many thanks.KR, LF

1
Tom
iD Mobile Employee
1 year ago
H
Newbie
HermesNewbie
asked in Ask a question.

where is my friend and mine reward?

I received an email  to say I have earnt a reward as long as the first 2 bills were successfully paid.  I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

1
Tom
iD Mobile Employee
1 year ago
Privs
Newbie
PrivsNewbie
asked in Ask a question.

Live Chat

I asked for a transcript of my live chat yesterday, but still haven't received anything? I need the phone number I was given so I can pay my daughter's bill. It's affecting her college work as she can't get online.Thanks

1
Tom
iD Mobile Employee
1 year ago
T
Newbie
Tracey CahillNewbie
asked in Ask a question.

Calls Not Connecting

Having issues with calls not connecting.  Phone rings, I answer and call doesn’t connect then drops out.  Not a signal issue, or hand set or sim all checked.  Started to happen over last week, HELP!!! ID mobile please

9
Mohammed
iD Mobile Employee
11 months ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

My number has not ported

I changed from lebara to ID mobile. I requested my number to be carried over but i have just realised that my number has not been carried over. please can id mobile sort this out immediately 

6
Tom
iD Mobile Employee
1 year ago
Seung-Hwan Kim
Newbie
Seung-Hwan KimNewbie
asked in Ask a question.

I would like to cancel my PAC request

Hi, Is there any way to cancel the PAC request even though I got a message from ID saying that the switch request have been received by the other network. Many thanks,Seung

6
Mohammed
iD Mobile Employee
1 year ago
W
Civilian
Woakes SandraCivilian
posted in Ask a question.

help with changing number

Hi I previously was with Id but I got a new phone and contract with id through car phone warehouse and I have received a new number and I would like to change it to my old number but it won't let me change it because they are both id  

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Shak000000Newbie
asked in Ask a question.

help me to leave please

Someone please please help me get away from this company !I tried to trasfer my number from EE in 2021 but It wouldnt work the pac code The girl who supports me had found out after over 1 year that I have 2 contracts still in my bank account £75 EE just sending the pac codes again and againI have been trying to cancel. February March April many times It never works.I am too disable I get £340 a month only in benefits I can’t earn nothing now my body gave upthis my last straw today because  This afternoon we  wentto buy me my dinner and there was 0.00 pounds because yet again £75.00 come out for two phones and the price has gone up. I tried to sort and I must of been talking to that robot in the webchats it took ages to do security and then they vanish how to just stop this!!? i have no money to survive Im so upset. My heart  is hurting so much Ive never even been so stressed sick and now am hungry over £35!! This is the worst day embarasment stress. maybe not a lot of money to this com

3
Tom
iD Mobile Employee
1 year ago
R
Newbie
Reg RyderNewbie
asked in Ask a question.

can i find out when my old number is ported to ID

Can I get a date when my number will be ported. I requested to keep my old number when ordering the SIM.I have an email saying it will be changed but no date when it will happen 

6
Tom
iD Mobile Employee
1 year ago
F
Newbie
FtownsendNewbie
asked in Ask a question.

iMessages / SMS texts

Texts that should be blue iMessages are green and then I get the Not delivered notification even though they have been delivered. 

2
F
Newbie
1 year ago
Mada Mada
Newbie
Mada MadaNewbie
asked in Ask a question.

Extra charges after changing plans

Hi , I changed my plan at the beginning of March , i ve been charged normally for last month and for this month i had the new plan but the invoice came with the old amount ti be paid. can you please help and explain why?

2
Mohammed
iD Mobile Employee
1 year ago
Sarah Mc6
Newbie
Sarah Mc6Newbie
asked in Ask a question.

New phone contract is working but old phone number has not transferred

I started a new contract with ID mobile and the PAC code was completed in store at Curry's...my new phone is working but it is not using my old number. My old number has not transferred over yet and it has been over the time period set by ID. It should be working by now?? This means my sons emergency hospital appointments and specialist doctors cannot contact me as they have my old number as a contact number and when you ring it it states the number cannot be reached.... Please help ASAP!!! 

7
Sarah Mc6
Newbie
1 year ago
H
Newbie
Hayleyjacobs96Newbie
asked in Ask a question.

Proof of usage and proof of purchase

Hi,I need proof of usage and proof of purchase urgently please.Thank you for your help in advance.Kind regards,Hayley 

3
Tom
iD Mobile Employee
1 year ago
Kian Millns
Newbie
Kian MillnsNewbie
asked in Ask a question.

PAC code

Hi,I’ve just joined ID mobile and submitted the pac code I received from giffgaff when I was requesting an account. It all looked to go through ok and I chose the 28th as my switch date. None of the emails I’ve had mention the switch and I can’t see anything about it on the app, just that I can switch my number if I have a pac code. How can I check that the transfer is going to go through? Just thinking that it’s a BH weekend so I’m not going to be able to do it until next Tuesday if the request hasn’t been processed. Thanks

3
Mohammed
iD Mobile Employee
1 year ago
John Ridge
Rookie
John RidgeRookie
asked in Ask a question.

Refer a Friend/ service down on app ?

When I press the app menu item for Refer a Friend I only get an error message.… The requested URL was rejected. Please consult with your administratorIs this a known problem ?Is it a broken URL ? I have quite a few people locally who who like to join as currently the mast is down for many other service provy    

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Stokie10Newbie
asked in Ask a question.

i need a puk code

I had 2 sims for 2 phones.I need a puk code for the other SIM card 

1
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
hedmundsNewbie
asked in Ask a question.

ive no internet when not on wifi

Hi i seem to have lost my 4G connection ive tried loads of different suggestions ie reboot, take sim out etc but cannot get 4G, also since messing around i seem to have lost internet connection when not on wifi

3
Mohammed
iD Mobile Employee
1 year ago
Toffee1963
Novice
Toffee1963
asked in Ask a question.

How to keep my current sim only plan?

I want to keep my current sim only plan?

1
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
MeffzNewbie
asked in Ask a question.

Refer a Friend

I referred my mum and she has paid two instalments.I believe that she will be sent an email to confirm her ID account number. How long should this take to arrive as I have read that once she has confirmed her account number we then have to wait 45 to 90 days from the date it’s submitted to receive our gift cards. 

3
Tom
iD Mobile Employee
10 months ago
L
Newbie
LozzleeNewbie
asked in Ask a question.

false arrieres

Hello, I’ve received comms that I owe £16.50 on my account when I closed it and it’s affecting my credit rating so need this rectifying asap…I have confirmation screenshots of where I was told this was closed and I owe nothing - see attached.I can’t get through to customer service and need a letter stating that I owe nothing and to deduct it from my record.  I need it removing from my credit scorePlease can someone advise?thanks

4
Kash
iD Mobile Employee
1 year ago
S
Rookie
sbunyardRookie
asked in Ask a question.

Can't send shortcode SMS

I can’t send a shortcode SMS message. When I try I get a message back from ID saying Calls or texts to short codes are chargeable and are not included in your standard allowance or Add-ons. See our call charges page: https://www.idmobile.co.uk/help-and-advice/call-charges I have premium feature set to on, in fact, I have everything set to on and adult filtering off but I still can’t send SMS shortcode. Any suggestions please?

12
Tom
iD Mobile Employee
1 year ago
D
Newbie
DaniJTNewbie
asked in Ask a question.

Porting number back to iD after previously leaving

I left iD in December due to constant signal problems and ported my number to a new GiffGaff account. I have since had even worse problems with signal in my area so decided to swap back to iD, and my number is due to be ported back today. When I login to my previous iD account it obviously shows the number I've always had, but attached to my previous details so it thinks I don't have an account. When I try to register a while new account with the number, it says it's not recognised.I'm now slightly worried that the porting back isn't going to work. Has anyone got any experience with this? Will the account issue resolve itself once the whole porting is complete, or an I going to be left with no number? I currently have no signal on either SIM.

7
Tom
iD Mobile Employee
1 year ago
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