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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4864 Topics

K
Rookie
KarenWithoutACamperRookie
asked in Ask a question.

Refer a friend scheme

My husband is thinking of joining id mobile, is the refer a friend scheme currently active? Are there any other benefits available / schemes for family?

2
K
Rookie
10 months ago
Luigi Petrazzuolo
Newbie
Luigi PetrazzuoloNewbie
posted in Ask a question.

i can't go into my account of the ID app

I can't access to my app with my old numbers and my personal details, i always get declined.

2
Tom
iD Mobile Employee
11 months ago
S
Newbie
Salwat1Newbie
asked in Ask a question.

Number transfer not working correctly

Hello, my number doesn’t seem to have connected correctly. I used the pac code and it should have moved over on Tuesday 30/05/23 if I make a call the correct number shows on the phone I am calling, however nobody can call me on that number. Please help as I am waiting for a very important phone call and they won’t be able to contact me. 

2
Tom
iD Mobile Employee
11 months ago
Hope Gibson
Newbie
Hope GibsonNewbie
asked in Ask a question.

Bill has gone up

I have been a customer since November 2022, and my bill has gone up by roughly £5 over the past couple of months, consistently. I can’t find any warning or reason for this increase in price, and it isn’t for any out of plan spending. Please advise. 

2
Tom
iD Mobile Employee
11 months ago
Deb Martin-king
Newbie
Deb Martin-kingNewbie
asked in Ask a question.

Unable to connect to ID network on a samsung phone

Hi I switched over to iD this week from vodaphone. Keeping my same number.My phone is unlocked my sim is activated but I’m unable to connect to iD network. when I go into search networks iD does not come up. It’s driving me crazy and worrying as I’m unable to use my phone/mobile data.   TIA 

2
Mohammed
iD Mobile Employee
10 months ago
Z
Newbie
Zubair874Newbie
asked in Ask a question.

fraudulent account opened in my name

Hi,I believe a fradulent account has been opened in my name as I have recieved an email from experian credit report stating that I have multiple missed payments from ID mobile. Any help would be greatly appreciated.Salim Ahmed

2
Mohammed
iD Mobile Employee
10 months ago
Darya Arbuzova
Civilian
Darya ArbuzovaCivilian
asked in Ask a question.

Order complete but no update on delivery

Hi!My transaction number is 437853144. I got an email that it’s completed on the 31-st of May, but I still haven’t received my update on delivery. My last day at the address I’m currently at is the 4-th of June. Will I be able to receive it on time? May I please get an update?Thanks!

2
Tom
iD Mobile Employee
10 months ago
Nikki Garnett
Newbie
Nikki GarnettNewbie
asked in Ask a question.

I have no account with you but have a final demand letter

I have never held an account with you but have received a final demand letter - can you help to solve it. There doesn’t sem to be a number I can call

2
Tom
iD Mobile Employee
10 months ago
Alfie Furnival
Newbie
Alfie FurnivalNewbie
asked in Ask a question.

Undelivered free Belkin charger.

Just upgraded from my A71 to an S22 on another 2 year contract and it was stated to me on the page as I was finishing my upgrade that I had qualified to receive a Belkin charger with my purchase. However this charger was not delivered with my new S22 and how I was to receive it was not clearly stated so I thought I'd ask here instead.

2
Tom
iD Mobile Employee
10 months ago
James Sutherland
Newbie
James SutherlandNewbie
asked in Ask a question.

change of number due to scams

Is there anyway I can get a new number as in the last 2 weeks I have had calls from people saying they have had missed calls from me who I dont know and from as far away as England.  I think my number has been stolen for scams as I myself have had a lot of calls from people claiming to be from debt advice from mobile numbers.  kind regards  james 

2
Mohammed
iD Mobile Employee
10 months ago
Mollie Smith
Newbie
Mollie SmithNewbie
asked in Ask a question.

Is my phone unlocked

I have just finished my contract with ID mobile and I am wondering if my old phone is unlocked? I tried to click on the live chat button to ask for help but it did not work?

2
Tom
iD Mobile Employee
10 months ago
Krystian Heald
Newbie
Krystian HealdNewbie
asked in Ask a question.

account still deactivated - ive paid my bill!

Hi team I paid my monthly bill with id today at 12:37 and I still haven’t had my account reactivated. please can this be sorted as soon as possible. My name is Krystian Heald. Happy to provide further details if needed.

2
Tom
iD Mobile Employee
10 months ago
James0157
Civilian
James0157Civilian
asked in Ask a question.

How can I make calls or texts whilst in the USA / America?

I’ve got an iD Pay Monthly Plan. I’ve come to the USA and just expected my Google Pixel 6 phone to work like it does in other countries. Both Roaming and International Calling are switched on in my iD app and online login. I now have a desperately urgent call I need to place to my credit card provider, but each time I try and call the number, the call immediately ends, the same as if I try to call or dial any number.  I just really need to know what to do to be able to make a call, any help or suggestions gratefully received!My phone has automatically connected to the AT&T network if that’s helpful, however I get an android system prompt to login to the network and every time I press it, it opens to an iD page saying I've run out of available allowance (I definitely haven't!!!!). This feels like shite service and the lack of a customer service number or chat function to reach is not good!!! 

2
Tom
iD Mobile Employee
10 months ago
Yacoob Patel
Newbie
Yacoob PatelNewbie
asked in Ask a question.

up graded to an apple phone where is my new sim card

up graded to an apple phone where is my new sim card

2
Tom
iD Mobile Employee
10 months ago
CJA
Civilian
CJACivilian
asked in Ask a question.

How does your monthly contract work?

I have just signed up for a monthly rolling contract, in order to receive a SIM card.Does my ‘month’ begin when I activate my SIM (as it does with other providers)? I do not want it to start until I want it to start, because I want to use up my data from other providers first.Then, what happens at the end of the month, when the contract expires? Can I turn off ‘auto renew’?  If not, presumably I can can just cancel my direct debit if I don’t want it to renew, and my contract will just naturally expire. If I then want to start a new month, can I re-start a new DD and reactivate my SIM, or do I have to start again and order a new SIM? (This wouldn’t work for me, as I might be travelling and unable to receive mail).None of your information makes clear how it works. If it doesn’t look as if it will work for me, I might just cancel.

2
Tom
iD Mobile Employee
10 months ago
Jesse Gibbons
Civilian
Jesse GibbonsCivilian
asked in Ask a question.

new phone has no sim card with it

Hi, upgraded my phone but there was no sim card with it 

2
Tom
iD Mobile Employee
11 months ago
Joe Morgan
Newbie
Joe MorganNewbie
asked in Ask a question.

Google pixel wont stay connected to wifi

My new Google pixel won't stay connected to WiFi networks stating IP Configuration Error. This is the same on 2 different networks. All other devices are connected fine. Is my phone faulty? If I can't use it on WiFi I'm still within the 30 day cooling off period so I'll probably just cancel and go else where.

2
Mohammed
iD Mobile Employee
10 months ago
Janet Long
Newbie
Janet LongNewbie
asked in Ask a question.

Receiving calls or texts whilst in Mexico

Will I be charged if I answer a call when I’m on holiday in Mexico? If I call when connected to Wi-Fi, will there be any charges? 

2
Mohammed
iD Mobile Employee
11 months ago
Carl McMullen
Newbie
Carl McMullenNewbie
asked in Ask a question.

International Roaming

I was in mauritius a few months ago, and unable to make or receive calls, even though my roaming was switchined on. I dont intend to make calls, however I would like to receive calls. I am moving to the country next month, so it is important I can still receive calls. How do i do this ?

2
Tom
iD Mobile Employee
10 months ago
Danyalm
Civilian
DanyalmCivilian
asked in Ask a question.

Dont have 3 years of Address in UK

Hi...I want to buy a monthly plan phone but do not have 3 years of address history in UK. So I am unable to checkout.How can I buy the phone?

2
Tom
iD Mobile Employee
10 months ago
Donald Russell
Newbie
Donald RussellNewbie
asked in Ask a question.

my contract has finished

My  contract has finished and I started a new one, my old contract is showing I'm still paying for it even though Its meant to came to its finished time 

2
Tom
iD Mobile Employee
10 months ago
A
Anonymous
asked in Ask a question.

i want to speak to someone that works at this ID mobile

ive cancelled my contract but why have you sent me a letter a week after ive cancelled about my direct debit. i cancelled everything 1 day after taking out the contract as i really how unhelpful and zero customer service line there is. you best not try and take money put of my account. i eant to speak to someone that works at this ID mobile

2
Mohammed
iD Mobile Employee
11 months ago
B
Newbie
BanvardNewbie
asked in Ask a question.

1p Check - does this require card or account number

Hello, just a quick question, when you upgrade your sim only contract and it asks for the 1p identity check does it require your card number or your account number? I entered my card, but now thinking it wanted account number where my DD is setup. I’ve had no 1p taken from my bank yet but got confirmation email that my order was placed.  Thanks

2
Mohammed
iD Mobile Employee
11 months ago
Dexter Brainnard
Newbie
Dexter BrainnardNewbie
asked in Ask a question.

Better deal on uSwitch

I want to upgrade on my IDMobile app so I can keep my number and switch easier than starting a new account and new number. I have found better deals from ID Mobile on USwitch, with the same contract length. If I want to upgrade to the same thing on the app it's more expensive. Why is this the case ?

2
Mohammed
iD Mobile Employee
11 months ago
Paul Woods
Newbie
Paul WoodsNewbie
asked in Ask a question.

Monthly price too high!!

Got a Google pixel 6a at £23.99 a month in January if this year. Last month it went up to £27.15.  This is totally unacceptable considering you can get a pixel 7 for a bit less  Regards. Paul Woods. 

2
Kash
iD Mobile Employee
11 months ago
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