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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

2876 Topics

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fraud account in my name

Hi someone has set up a direct debit with you using my details- it was not me. I have received a final notice letter. I would like to provide you with my crime reference number. Thanks Roxanne

Can I request a new PAC code since mine expired 4 days ago?

As mentioned in title, all I am requesting is a new PAC code. I have tried using the message format but it sends me the same expired PAC code.Thank you

OTP for Line App doesn't come through

is this a service problem? multiples of same text messages being received, while says not deliverable my end.

Hi,does anyone know if this is this a service problem? My phone is sending multiples of same text messages, which are being received, while phone says ‘not deliverable’at my end. It does it on and off all the time!thanks, Judy

PAC code not valid as switching to vodafone

Switching back to Vodafone but I need a non-VUK PAC code.Can someone steer me in the right direction how to get one, as this is my second switch and everytime I get a VUK code?thanks,

Text from iD saying Direct Debit has been cancelled when it hasn't

Hello, I’ve received the following SMS text from iD: “Your bank has notified us that your Direct Debit has been cancelled. If you don't have an active Direct Debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract. Please set up a new Direct De...

Fraudulent claim

I reported an account set up in my name in February. I have just seen on my Clearscore account that this was never removed and I have a missed payment for this fraudulent account. could this please be rectified.

Close account due to death of account holder

Hi guysUnfortunately a relative of mine passed away a few days ago. I can't seem to find out how we cancel their pay monthly plan. Could someone help please? Thank you :)

Very Slow data connection

When at work I am unable to send emails, messages or during break view social media.

Ned to close account of person who has died. Having huge difficulty contacting you.

Hi. Please give me a contact number so I can speak directly to someone about cancelling contract for phone used by person now deceased. Am receiving debt recovery letters but have no way to contact you to sort this out (phone numbers on line don't work)Thank youSandra

new to ID text messages wont send

Hello, I recently moved over to mobile ID and got the iPhone 11 and transferred my old phone number over my iMessage and calls all work fine but when I send a standard text message it just fails to send, I’ve tried taking the sim in and out and turning my phone off and checking all the setting that...

switching

Hi, I switched from three to id. My old number is on calls but when I text it is my new id number. What's up?

trouble porting old number

I've tried entering my old number i want to keep and the PAC code but the information isn't being accepted. How do I get out of this loop without cancelling the contract and going to another provider?

cancel my contract now please

hi. i need to cancel my contract but when i click to do so it says i dont have access. i need to cancel asap as my contact ends in the middle of next month. please help any advice welcome

Otder

Hello, I still do not have any information about my order, I placed the order on April 20

Annulment of the cancelation of phone contract

I asked to leave ID and cancel my contract but I’ve changed my mind. I tried with 2 different browser to open a live chat with the help support but it doesn’t work. can you please contact me or give an email address where I can write to stop the cancelation of my contract ? I don’t want to close it...

Is my upgraded phone new?

I received my upgraded phone yesterday and the seal on the box says *this product has been modified and re-sealed*. So is the phone new or refurbished?

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