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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

2700 Topics

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please please somebody help this is the worst experience ever had with a network

Last week I want to change networks from Vodafone to another network and come across 1D mobile and thought their prices and simplicity was good so I decided to take up a pay monthly contract and signed up online and the sim arrived within 3 days. Little did I know this is when all the trouble will s...

PAC CODE not processed

I submitted my pac code on Wednesday 2nd Dec and its now Saturday 5th Dec and it’s not completed but there has been no errors. Can you help please.

phone with split personality! (Different number after port on texts)

I’m guessing that this is a porting issue but...... I just took out a new contract and got a PAC code from my old network to keep my old number. I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app. When I make calls it’s al...

Currys PC World Gift Card has not been received yet?

I upgraded recently and my upgrade came with a £25 Currys pc world gift card. My upgrade is complete and I still haven’t received my card yet?

PC connection

Why can’t I use my pc to log in to Id Mobile. My phone app has stopped working now as well. Is everyone OK there?

Your favourite thing about iD Mobile

HI there just wondering what your favourite thing about ID mobile is as there is many great things about it !

sim not provisioned

Suddenly popped up this morning. Tried to connect to network but says unavailable

SIM card activation

If I buy a new sim card, could I delay its activation? If so, by how long? I am asking because I found a deal I like from iD Mobile and I don’t want it to disappear but I’ll only be able to start paying for it after 3 months.

Best app game for kids?

Can anyone recommend some fun (and possibly educational) games to keep the kids entertained during long car journeys etc? (kids aged 8 and 10)

premium txt messaging has stopped working

My premium txt service has stopped working (for example competitions) it was previously working fine and I have not changed any settingsmy cap is fine and service is switched onCan somebody please look into this for meI have asked already but not getting any reply from previous ID support with priva...

Live chat not working

Why isn’t your live chat working? It’s 10.00 am on Sunday 17th June. It’s says it is open at 9.00am.

Article What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in the right place. The iD Mobile Community will give you the answers you need. And you might not even have to post a new question – it might have been asked and...

No order confirmation

I placed an order for a monthly payment mobile an hour ago and have received no e-mail confirmation of the order, and the web page just shows an empty basket. The order was still present on the page until I clicked ‘place order’, then nothing. I spent around 15 minutes reading the terms and conditio...

No customer Service

My husband has had a stroke and can't remember passwords or pin codes for his account with iD mobile. I have tried on several occasions to contact iD mobile but because l cant give these details they wont help me obtain contract details to cancel the contract. Because l was unable to get a response...

SMS Texting

I have a problem texting my sister since last wed. She can text me but when I reply or send a message at random to her it comes back saying ‘not delivered’. I can text everyone else okay. My husbands mobile is on ID network as well and she received his texts ok. Can you help please?

Did you get my order

Still waiting for an order confirmation. You have all my details but nothing. Can someone PLEASE CONTACT ME !!!

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