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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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2700 Topics

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Cannot forward calls to voicemail

When I select “Call Settings -> Always Forward” I get “Call setting errorUnexpected response from the network” I want to forward all calls automatically to voicemail and just get messages if someone leaves one. I don’t mind not receiving messages if someone doesn’t leave one. Ideally info on ev...

PAC issue

I have recently taken out a contract, I’ve received my sim and used my three network PAC to transfer my number. I’ve heard nothing..,I’m still on my three mobile but have already received a bill from ID mobile. Any ideas?

Is it possible for me to transfer my old ID number to the new ID sim I bought on Carphone warehouse

I have just purchased an new phone through carphone warehouse on an ID mobile sim deal for 24 months and I want to transfer my old ID number to this new ID sim I have just gotten but when I submit the PAC code it says that it is an invalid option. Is there anyway of me being able to transfer it to t...

Connection problem

My mobile phone does not function at present : it won't receive or send either calls or texts. Can you make it work again please?

reactivate mobile

I cancelled my account in december but would like to reactivate it with the same number is this possible? Thanks

Mobile Number

How do I know what number is linked to my account? Basically I have a ID mobile with another sim card in, how do I find out what number my ID sim is?

pay a bill

I want to pay an outstanding balance and do not have the phone to contact id, can you email me

Cancellation within cooling off period

I would like to cancel my sim only pay monthly plan which I applied for a week ago. I haven’t activated the sim card but would like confirmation that the account is closed.Could someone please contact me to confirm this.

pac code needed - not requested at point of 30 day notice given

Hi, I left on the 11th March and forgot to ask for a PAC code - is it still possible to get one as the app doesnt give the option any more

credit file contact

Can you please help me ,I have a problem with my credit score .I had a contract couple a years ago, closed now ,but it seems i have a bad credit score review from ID MOBILE ,due to some late payments, made in time because I had direct debit. i don’t remember what number I use to have, and I can’t co...

texts

Hi, can anyone help me please; I have recently upgraded my phone (01.04.21) and I got my number transferred over from EE to iD which I was advised was successful on Friday. Since Thursday I have been unable to send text messages without them failing on my phone. I have signal and therefore coverag...

CLOSING ACCOUNT

HiI am trying to close my account as I have moved to another country.I can't reach anyone, but I have my account number and all.I need to keep my number because of WhatsApp but would like to cancel my ID account and plan.Please let me know?JM

cancel my disconnection request

I cancelled my contract on the wrong day and im trying to fix it ASAP help please

Direct Debit Issue

I am trying to set up a direct debit on my account however I keep getting a message saying that ‘we have been unable to validate the bank details that you enetered. Check info and try again’ I can’t change my plan unless I set up a direct debit, yet when I try it won't let me?

proof of purchase document

Hi I recieved your email with proof of purchase and usage but can't open the pdf file as it needs a password. I have tried the long numbers and letters in brackets in the email heading but they dont work. Can you help?

microphone jack not working

I brought a a52 5g the other day I call alot when i push my jack to one side the oerson I'm talking to says they can't here me if I push it to the other they say they can is there a way to fix this problem I tried other headphones and I know its me as I made a video and I couldn't here my self What...

Billings Logan International Airport IATA Code

IATA Code is a three digit code of the airports that is provided by the governments of the countries to the airports. If you want to know the Billings Logan International Airport IATA Code then you can visit us.

My bill

Hi my bill has been paid on Thursday and I'm paying the rest on Thursday this week when I get paid from work but I need my services to be able to rang my employer to get some shifts

fraud

Yesterday I received a letter from ID mobile saying thanks for setting up an direct debit which I haven’t I’ve never heard of this company before. I’ve been with 02 for forever I’ve contacted my bank and the fraud squad which they have advised me to contact yourselves with no avail there are no con...

Help

I've paid my bill but still can't make calls text or use mobile data.

Phone won't turn on

My phone has suddenly turned off, and will not turn back on. There is no physical damage that I can see and this was really unexpected. The battery was on around 80% so that was not the issue, nothing will show if i plug the charger in. The factory reset would not work either.

How to change provider when contract ends

I would like to move to another provider ASAP as signal is rubbish here. My contract ends 30th May how and when should I do this to avoid incurring cancellation fees/ termination charges etc

sim not working

please ring me on (Number removed) as i bought a monthly sim card plan and it wont work inmy phone ineed a handset it is compatible with im seriously frustrated

chargeback

Hello, i recently bought a contract phone & sim from you. Paid some amount for the upfront fee. today was meant to be my first direct debit. Then I get a text saying I have a chargeback. i never requested this from my bank. can anyone shed a light on this? please see attachmentfor the actual m...

Unusable 4G speeds

Title says it all, its like this at home, at the office and at my parents house. I took out a unlimited data plan as for work im required to do some on-call. If im out and about I need to tether to my laptop. but im getting 0.2 - 0.5 average making it unusable. First two weeks speeds were slow but...

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