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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4737 Topics

Voi Mal
Newbie
Voi MalNewbie
asked in Ask a question.

Roaming to other countries (e.g. United States, Canada, Japan, Morocco, Egypt)

Hi there. Is there any way of purchasing an extra data bundle for the countries that are not included in the inclusive roaming? Thank you. Voi

2
Tom
iD Mobile Employee
11 months ago
G
Civilian
GwydCivilian
asked in Ask a question.

Calls preference greyed out - Android 13 / Wifi Calling

At home, the signal isn’t great in the house (lots of low emissivity windows blocking everything). That’s not a problem as the wifi calling works wonderfully well.The gripe I have is that if there’s even a little mobile signal, the phone prefers that signal to the wifi. The signal is enough to make the phone switch to it, but not enough to actually hold a call.The preferences settings on the phone (Pixel 6 Pro, Android 13) are greyed out, so I can’t tell the phone to prefer wifi calling rather than the mobile signal.I CAN switch plane mode on, then wifi back on - and that works, but it’s a drag to have do this every time I go from outside to inside. It’s something I would very much expect to not have to do all the time.Is this something on the ID side, or is it an android 13 bug? I’ve already tried all the other internet fixes, and apart from the plane mode switch, I can’t get access to any meaningful setting.Any ideas? Thanks a lot in advance!

7
andewhite
Legend
1 year ago
H
Rookie
hotchilli66Rookie
asked in Ask a question.

Unanswered calls get "Sorry it has not been possible to connect your call" (Voicemail)

I have all my call diverts set to +44 7782333123.If I drop an incoming call, or my phone is off, the call goes to Voicemail just fine.If I don’t answer, after ringing for 30 seconds the caller gets a message “Sorry it has not been possible to connect your call" Can someone help as this makes the service unusable

2
Mohammed
iD Mobile Employee
1 year ago
V
Newbie
Veronica KennyNewbie
asked in Ask a question.

Text mesaage from LCS

Has anyone else received a text message from LCS asking to phone 03434113236 regarding ID mobile account.I know it must be a scam as my bill gets paid by dd and I have just been on my ID account to make sure.Just be careful folks

5
Tom
iD Mobile Employee
10 months ago
Cameron Ht
Civilian
Cameron HtCivilian
asked in Ask a question.

remove ID mobile tv advert!!

I’m writing to ID mobile it tell them why their advert needs to be removed from the tv with the jokes that irritate u so much as there soo poor u forgot what the idea of the advert is about. Funniest enough I typed into Google, “annoying jokes in tv advert uk” as if forgot what the company was even called with the distress of such irritating annoying jokes, funniest enough I seen I’d mobile and emerged straight away. U wanty Chuck the tely out listening to them and who over constructed the idea of using s***** puns as jokes to advertise the company and catch the eye should be In a different line of work. It’s an absolute irritable time to watch the tely when the ID mobile adverts come on. This is clearly a trend considering I forgot the name of the company after watching the irratiting annoying advert of Jokes and I managed to Find the company just by typing “annoying uk tv joke advert” that’s says it all. I can’t be the only the one and I imagaine everything is feelings no mutual and

5
Mohammed
iD Mobile Employee
11 months ago
R
Newbie
RaywNewbie
asked in Ask a question.

Unreadable PDF bills on ID app

the PDF bills accessible through the id app on my iphone 14 ( using the latest ios 17.0.3) are full of unrecognisable characters, rendering the bill useless. I can get them if I log onto my account using my laptop, but not via the app. what is going on?

42
Tyler
iD Mobile Employee
1 month ago
A
Newbie
Aliemery16Newbie
asked in Ask a question.

My old phone number has not switched to my ID phone

Using my PAC code I have transferred my old number from 3 to ID mobile. My old phone is no longer working and my new phone has a new temp number. Why hasn’t my number switched? And what can I do? 

8
Tom
iD Mobile Employee
9 months ago
A
a users
asked in Ask a question.

Sim Pin/Lock to prevent simjacking

Hi. I wish to secure my number from simjacking attacks. This can be done be setting a sim PIN.Please can you advise how to do this? Thanks,A Users

12
Kash
iD Mobile Employee
1 year ago
P
Rookie
PwatRookie
asked in Ask a question.

Not registered on Network

After return to UK from EU, phone says "Not registered on Network".Says "Emergency calls only"Doesn’t send or receive texts or calls.Had been working fine before visiting EU and while there for 2 weeks.I’ve tried; closing down and re-starting; enabling Flight mode and returning to normal; enabling mobile data and turning it off;  enabling data roaming and turning it off; scanning for available networks and then selecting “3 UK”.Network signal strength is 2 or 3 bars.Device is Samsung Galaxy Ace S3 GT-S7275R, running Android 4.2.2.I am reasonably IT literate having taught it till 5 years ago.Advice please.

31
Mohammed
iD Mobile Employee
11 months ago
F
Newbie
Flanker67Newbie
asked in Ask a question.

Premium text messages not sending, error code "iD - error 0"

 Having checked I have activated the Premium feature on my phone and I have full allowances and a cap that hasn't been exceeded, I still cannot send a text to a competition number. Please advise Thank you very much.

5
andewhite
Legend
2 years ago
U
Newbie
UsmanHNewbie
asked in Ask a question.

Why doesn't ID mobile have ID rewards like Three or o2 Priority moments?

A rewards programme for loyal ID customers would be great especially in the current climate. Would love a free coffee/frappuccinos, doughnuts, free merch, discounts etc. It would also attract new customers *why doesn’t not does. (Error in question-can’t seem to edit) 

1
Tom
iD Mobile Employee
1 year ago
Glynn Sal
Civilian
Glynn SalCivilian
asked in Ask a question.

text message sending failure new sim

I have just switched to ID my old number has ported however when I send text messages it says messages undelivered but the messages are getting to the recipient.  

4
Kash
iD Mobile Employee
1 year ago
G
Newbie
Gingerjoe90Newbie
asked in Ask a question.

0330 numbers within call allowance?

Hi, can someone tell me if 0330 numbers are included within the monthly call allowance? (So I won’t be charged for calling a 0330 number)ThanksJoe

1
andewhite
Legend
1 year ago
Nikolay Budurov
Civilian
Nikolay BudurovCivilian
asked in Ask a question.

Good coverage but very slow or absolutely no internet connection

I’ve recently become an iD Mobile client by getting a new SIM card and subscribing to a new 1-month plan. Everything sounded alright before I actually started using the mobile data. Pretty much everywhere in London I can get a good signal of 4-5 bars. The internet speed however is veeeeeeeeery slow and most of the times it’s not even there. There are certain places in London however where I have especially experienced problems - Startford and Oxford Street in Central London. Coverage is 5 bars, 4G is on and should be working, but the speed is only 1-2 mbps which absolutely nothing. Basically it’s not there… My Android smartphone is set to automatically connect to the access point it finds best, so that has not been changed. There’s no 5G support on my device, but at least 4G should be working alright. However, it’s not. For some reason Three’s clients don’t experience any issues, whereas iD users struggle with slow internet speeds, even though both providers use Three’s network. Now, h

4
Rory
Newbie
2 years ago
S
Newbie
SteveJaremaNewbie
asked in Ask a question.

What happens when my 24 month phone plan ends?

I’d like to know what happens when iD take the final monthly payment of my 24 month contract, which will be on the 19/08?I will not be upgrading or anything like that, as I am leaving to join another provider.When you take said final payment next month, do I just cancel my direct debit, as it’s not at all clear what the process is, and I don’t want to be committed to another contract in any way?I actually looked into ending my contract one month early and was shocked to find that you wanted £80! I pay £36 per month for an iPhone 11 with sim, and hadn’t even heard about ‘line rental’ being included.All I wish to do is pay my final payment next month and then leave iD - how do I do this please? Many thanksSteve

1
Mohammed
iD Mobile Employee
8 months ago
fauvehound
Newbie
fauvehoundNewbie
asked in Ask a question.

voicemail no longer working after shortening ring time

Since shortening the ring from 30 to 20sec,  voice mail not working - says number not recognised. Have tried all the suggestions on site and have been to Carphone warehouse they cant help, any suggestions.

31
C
Rookie
1 year ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming not working in Germany

Currently I'm in Germany and my data roaming is not working.I have 2 Sims in my mobile one with EE the other is with id. Data roaming with EE is working fine but will cost me a bomb. With id I have roaming enabled on my account, on my mobile and I tried to use o2 de, telekom.de and Vodafone.de. Data isn't working for any of them. Is there anything I missed?Regards Andreas   

3
Rory
Newbie
1 year ago
Vincent Holder
Newbie
Vincent HolderNewbie
asked in Ask a question.

I have not received my currys voucher of £100

I have read the community and I keep seeing that everyone is being private messaged. I bought my phone as part of an upgrade and haven’t received the £100 voucher. Please let me know what it is I need to do. The phone was bought directly via your website and I have an email telling me that this was part of the package I believe 

76
Tom
iD Mobile Employee
11 months ago
JoJobinks
Newbie
JoJobinksNewbie
asked in Ask a question.

Random Phone Calls

I keep getting phone calls from random people who I don't know, who say they have a missed call from me, when I haven't rang them. Has anyone else had this, its very annoying especially when the other person doesn't believe that I have never called them. 

17
Tom
iD Mobile Employee
3 months ago
Krisztina Nagy
Newbie
Krisztina NagyNewbie
asked in Ask a question.

Where can I find my new ID mobile number?

Hello, I am not able to find my new ID phone number, neither in the emails I have received from ID nor in the green sleeve in what the new SIM card arrived, that I need to be able to switch from ASDA mobile to ID. I want to keep my old number; I have received my PAC code but to able to request the switch I need my new phone number. I have seen recommendations to put the SIM card in and to find out the number this way, but I don’t want to swap the cards before the switch. I have never had to do it this way whenever I have switched my mobile provider. Any help would be appreciated. Thank you.

2
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EllieDNewbie
asked in Ask a question.

OTP texts and calls not coming through from Halifax

Same issue as all the others - no OTP texts or calls coming through from Halifax. From the community forum I can see that this has been an issue for a huge number of people for a long period of time, so it is unclear why ID Mobile have not instigated a permanent fix for this issue long ago. I need this to be resolved ASAP as I am currently unable to access my online banking. How has this been resolved for other users? I can confirm my bank has the correct mobile number. All regular texts and calls are coming through fine. ID need to fix this issue with their service provision immediately, going by how many people have been affected to date.

6
andewhite
Legend
1 year ago
P
Newbie
pwongNewbie
asked in Ask a question.

Adult Content Filter not working

Hi, I have switched off the adult content filter. However, it is still on and divert to three UK website...https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content 

1
Kash
iD Mobile Employee
10 months ago
Gemma90
Newbie
Gemma90Newbie
asked in Ask a question.

can't send competition texts to local radio competition

I'm trying to send a text message to a local radio competition and my capped limit is set at £75 and the premium box is set to on. The texts still won't send. I didn't have a problem with my old phone. I'm a new customer to ID mobile. What should I do to fix this problem?

3
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
les.whittakerNewbie
asked in Ask a question.

Is ID Mobile sim compatable ID Broadband ?

HiI have been using ID mobile unlimited sim in my home router for several months now and have had no issues until this last week, I run a few smart home gadgets and a couple of TVs etc.I was blissfully unaware of the existence of ID Broadband but It appears that I cannot set up my new Aeotec Smart hub because port forwarding is blocked on the ID Mobile networkSo first do I need a new Broadband sim?  and secondly would port forwarding still be blocked wlth a broadband sim.?At the moment I have a rather expensive Aeotec paper weight.Any help much appreciated. 

7
andewhite
Legend
2 years ago
C
Rookie
CancuniaRookie
asked in Ask a question.

ID Mobile SIM won't work in Huawei B535-232

First Post on here, so not 100% sure where it should go. As per the title, I have a Huawei B535-232, it works fine with a Lebara SIM, and looks to work ok with a Three SIM, but the iD Mobile SIM is not recognised by the router. I wondered if anyone else has had this problem or if anyone knows if there’s anything special / unique about the iD Mobile SIMS? Thanks

31
Mohammed
iD Mobile Employee
1 year ago
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