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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4811 Topics

Ann Warren
Rookie
Ann WarrenRookie
asked in Ask a question.

only getting 3g after switch today

Please somebody help. I have upgraded to iPhone 14 and switch from EE to I mobile. I’m only getting 3G which is very frustrating. Can anyone help as I don’t seem to be able to contact anyone from i mobile and the live chat isn’t working

5
Ann Warren
Rookie
1 year ago
Melanie Bear Lombardi
Newbie
Melanie Bear LombardiNewbie
asked in Ask a question.

unable to send premium rate texts

Why cant I send a text to a compition number? I have premium rate texts active on my account and on my phone settings. Live chat not available

5
Mohammed
iD Mobile Employee
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Error on MY ACCOUNT DASHBOARD

As you can see from screenshot it’s showing 2 NOVEMBER invoices; one should say DECEMBER.Screenshot 

5
Tom
iD Mobile Employee
1 year ago
B
Newbie
beanzlNewbie
asked in Ask a question.

can't register new sim card

Hi,I had an ID sim card back in the summer but cancelled it. I now have a better deal with but because you can only register one sim/phone number per account and the old one seems to be still registered to my account I can’t register my new sim and look at my account.It there a way to either completly remove my existing account so I can re-register or remove my old mobile number and add the new one? Whichever is easier.

5
Kash
iD Mobile Employee
1 year ago
R
Newbie
RainaNewbie
asked in Ask a question.

Are all ID phones unblocked?

I am going travelling for a month and therefore it would be useful if I could get a local SIM to use while I'm there. I read somewhere that all ID phones are unblocked, can anyone confirm this? 

5
R
Newbie
1 year ago
Cameron Ht
Civilian
Cameron HtCivilian
asked in Ask a question.

remove ID mobile tv advert!!

I’m writing to ID mobile it tell them why their advert needs to be removed from the tv with the jokes that irritate u so much as there soo poor u forgot what the idea of the advert is about. Funniest enough I typed into Google, “annoying jokes in tv advert uk” as if forgot what the company was even called with the distress of such irritating annoying jokes, funniest enough I seen I’d mobile and emerged straight away. U wanty Chuck the tely out listening to them and who over constructed the idea of using s***** puns as jokes to advertise the company and catch the eye should be In a different line of work. It’s an absolute irritable time to watch the tely when the ID mobile adverts come on. This is clearly a trend considering I forgot the name of the company after watching the irratiting annoying advert of Jokes and I managed to Find the company just by typing “annoying uk tv joke advert” that’s says it all. I can’t be the only the one and I imagaine everything is feelings no mutual and

5
Mohammed
iD Mobile Employee
11 months ago
Marta Andres
Newbie
Marta AndresNewbie
asked in Ask a question.

Sim only buying monthly…

My 24 month contract ended and I bought a one time month sim deal just to see how I get on with the data usage.I’m happy with it and I wanted to buy more for the next month but when I wanted to look at the available sim plans my ID says there’s no plans and no upgrades and it won’t let me look at anything. This sim ends on the 20th of December so only 13 days, when can I buy another sim only plan without getting charged any stupid amounts?…

5
Mohammed
iD Mobile Employee
1 year ago
H
Rookie
Harry BaggRookie
asked in Ask a question.

Best Answer

How do I change the best answer for my topic question?

5
Tom
iD Mobile Employee
1 year ago
A
Civilian
akseoneCivilian
asked in Ask a question.

Chat not working and no human contact number

Hi all, your live chat is not working and there is no human contact number.  How on earth do you get anything sorted? This is shameful. Is there a number for me to call where I can actually speak to someone?   

5
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
maschaudhryNewbie
asked in Ask a question.

refer a friend not worked

I git an email to say that my reward is ready. There is no status button anywhere!!!!!!

5
Mohammed
iD Mobile Employee
1 year ago
Dan Green
Newbie
Dan GreenNewbie
asked in Ask a question.

"you have dialled an incorrect number" following port

I have transferred my old number across today, I can dial out okay but if I try and phone myself I get 'you've dialled an incorrect number' message

5
Mohammed
iD Mobile Employee
11 months ago
Dejan Dimitrov
Newbie
Dejan DimitrovNewbie
asked in Ask a question.

pay as you go top up

Hi thereI have tried to top up my ID account but I have received this message ''Sorry, there has been a problem processing this request''.Can you please helpThank youDejan

5
Mohammed
iD Mobile Employee
1 year ago
Dillan Adams
Newbie
Dillan AdamsNewbie
asked in Ask a question.

pac code not working

Hi,I have a pac code from my old provider but it won’t work 

5
Kash
iD Mobile Employee
1 year ago
Laney46
Newbie
Laney46Newbie
asked in Ask a question.

how crap are ID

Probably the worst network as far as getting customer service, their talk bot is rubbish and when you eventually get to the chat line they cannot do simple things.Stuck in a 12 month contract, cant wait for it to end, what a shambles of a company, i would be embarrassed to admit to anyone that i worked for them. Feel sorry for their employees, having to operate such a crap system. 

5
Laney46
Newbie
1 year ago
H
Novice
Henry JonesNovice
asked in Ask a question.

Where to complain online - missing button / link

Where is the ‘making a complaint online’ button on this page? … anyone?https://www.idmobile.co.uk/help-and-advice/complaints-procedureScreenshot below to highlight a missing button perhaps? 

5
H
Novice
1 year ago
A
Newbie
Ajax2108Newbie
asked in Ask a question.

warning text on call usage limit

Change to unlimited minutes on 24Niv 2023 I am getting messages stating I am at my limit. Only call my friends on mobiles never premium numbers. why if I am on unlimited calls???

5
Mohammed
iD Mobile Employee
1 year ago
N
Newbie
newuser2022Newbie
asked in Ask a question.

What happens to your plan if you are not deemed a permanent UK resident?

Hello there, first time poster and potential future ID Mobile customer.I’m considering getting a contract with ID Mobile which spans 24 months - however, there is a chance my family will be permanently relocating to Spain next August, which means we no longer will be a permanent UK resident.As I understand it, after 4 months any users will be charged on a UK out of plan rate. What I’m unclear about is whether the monthly tariff remains in place, or if at that point the contract is terminated.Not looking to game the system here - we’re definitely not a certainty to move overseas next year so looking for some guidance before I sign up. Alternatively, if a sim only approach is more sensible here I’ll go with that.

5
Rui Fonseca
Newbie
11 months ago
B
Newbie
banditukNewbie
asked in Ask a question.

£150 S22 Ultra trade-in boost

Hopefully you can help me with this too @Mohamad . I purchased an S22 Ultra on 21st November with the trade-in boost offer, but have had nothing further on the trade-in element, despite emailing on the 3rd December, 18th Decemeber and 4th January. Not one reply on the last 2 occasions.

5
Tom
iD Mobile Employee
1 year ago
J
Newbie
JadeywadeyxNewbie
asked in Ask a question.

overr charged for last bill?

I have recently switched providers as I’m out of contract and was told the last bill would cost £20.16 but was charged the full £36. Could this be looked into pls?

5
Kash
iD Mobile Employee
1 year ago
Warren l
Newbie
Warren lNewbie
asked in Ask a question.

monthly charge increase

This month's charge is higher than last month and shows no increase on next month's charge. So why exactly is this month's charge increased? Considering it's under direct debit and no premium additions have been added I fail to see the reason for the increase 

5
Tom
iD Mobile Employee
11 months ago
Charlene K
Newbie
Charlene KNewbie
asked in Ask a question.

I live in Dubai part time so will iD work as normal there

As I live in Dubai and other countries not in the EU part of the year, I wanted to check if my phone would work as it would in the UK with iD if I joined. Thank you 

5
Kash
iD Mobile Employee
1 year ago
Y
Civilian
Yong123Civilian
asked in Ask a question.

Poor coverage in Cottingham area

Hi the coverage in Cottingham areas, such as Vine Close (HU16 5RF) and the Civic Hall area HU16 5QG are very poor, the 4G service is barely useable and 99% of time only got 3G services, can you please investigate?  

5
Kash
iD Mobile Employee
1 year ago
I
Newbie
Ian EggbertNewbie
asked in Ask a question.

PAC Submission Form states "There's an issue with the info you've submitted"

Hi there, Trying to port my number from EE to ID today, and despite checking all the information I’ve been given many times, the submission form says the following:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.I’ve seen advice on here that I should try inputting my surname in upper case (done that) and that my transaction number should begin with a 4. It doesn’t, it begins with a 1, and this is the number that appears on my documentation that has been provided by ID.Any ideas anyone? I assume that if I can’t submit the form with my PAC Code, then I can’t transfer my phone number.Many thanks    

5
Kash
iD Mobile Employee
1 year ago
Gavin Creber
Newbie
Gavin CreberNewbie
asked in Ask a question.

Cannot connect to network

Unable to connect to network. When I ring my phone from another number had message “code and number combination invalid” one time then all times after straight to voicemail. Works ok when connected through a local wifi network. Phone showing bars but when I try to make call says not connected to network, but again can do through wifi.

5
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lewis BrownNewbie
asked in Ask a question.

wrong number when texting

Hello I have recently purchased a new Samsung A35, plan has been set on it and everything seemed to be working fine, I was informed by the lady in Curry's that my old number would be transferred to my new phone, I'm not sure if this has fully happened yet as I now appear to be texting off of 1 number and phoning people on the number I want to use.

5
Mohammed
iD Mobile Employee
1 year ago
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