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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4914 Topics

Chris V
Newbie
Chris VNewbie
asked in Ask a question.

Choose a new plan.

I am in month 20 or so of a 24 month contract. In “My Account” I am being offered to change my plan and reduce the monthly fee,Will this extend or reset my current contract?orwill this only impact untill the end of my curernt contract in 4 months or so, after which I can move onto another contract/upgrade/etc thank you

1
Kash
iD Mobile Employee
9 months ago
Tony Curzon Price
Newbie
Tony Curzon PriceNewbie
asked in Ask a question.

sim card not arrived - how longs the wait????

Why has my SIM card still not arrived?  Ordered 2 dyas ago. I have received all account information and billing has been set up. How long should I still wait before concluding somethings wrong? 

2
Kash
iD Mobile Employee
9 months ago
S
Civilian
speedypete202Civilian
asked in Ask a question.

I cannot register, login, reset my password or recover email

Tried logging in and despite plenty of attempts over the last few days I cannot login. I have tried to reset my password but the form returns “Something wasn't quite right. Can you enter your details again please?”I have tried to use the “Forgotten username / email” but it too says “Something wasn't quite right. Can you enter your details again please?”I have tried to register and it just keeps saying “Service temporarily unavailable”Tried the “live chat” but it was more of a meme than an actual helpAs a first experience this is pretty poor 

1
Kash
iD Mobile Employee
9 months ago
Mike Horne
Newbie
Mike HorneNewbie
asked in Ask a question.

Canada Holiday

do i get a Canadian data sim for a two week holiday in Canada or just very for free wifi? want to usr the data for navigation?

2
Kash
iD Mobile Employee
9 months ago
N
Civilian
NeilWCivilian
posted in Ask a question.

new account

Hi. When will I be activated 

2
Kash
iD Mobile Employee
9 months ago
K
Newbie
KelseyatkinsonNewbie
asked in Ask a question.

brought a new id mobile contract

Hello,My boyfriend has recently purchased another id mobile phone and contract from U switch. He currently has an id mobile account with a sim only contract. We have tried to set up his new account but it is saying his details are incorrect (new phone number, last name and birth year).  could this be because he hasn’t disconnected his old account?  any help would be grateful:) 

1
Kash
iD Mobile Employee
9 months ago
M
Newbie
mareepxNewbie
asked in Ask a question.

Cannot reset login details

I've been attempting to login to my main account (I understand this community account is separate as I have specifically created so I can ask this question here) and it does not accept any of my normal passwords, so I have tried to do the reset. It asks for my number my last name and what year I was born and I absolutely know I have the correct answers for these questions - is there currently an issue with the system. I also tick the box to confirm I am not a robot and the error message says 'something wasn't quite right. Can you enter your details again please?' Please help me get this fixed and thank you in advance.

3
Kash
iD Mobile Employee
9 months ago
Hayley Ann
Newbie
Hayley AnnNewbie
posted in Ask a question.

Price match

Hi,I am thinking of leaving ID mobile. I have found a similar sim only contract for £3.90 a month with Lyca. I currently pay £6. Before I leave, I wanted to check if you would price match? Thanks,  Hayley 

2
Kash
iD Mobile Employee
9 months ago
J
Newbie
JaypeaNewbie
asked in Ask a question.

Sim Disabled - need new sim

Hi - I upgraded a few months ago and used my old sim as requested/suggested by you. I logged into the app on the 2nd July and you activated the ‘new’ sim.  I dont have the new sim and now my phone wont work! I need this tomoprrow as i’m going to a festival for the weekend. Help Danny

5
Kash
iD Mobile Employee
9 months ago
James Lowes
Newbie
James LowesNewbie
asked in Ask a question.

Do I really have to buy a £5 pay as go from another network to get a 'new customer' deal?

All I want to do is buy a new phone on a contract from ID. The best deal is via ID themselves. However I can’t get this as it’s not an upgrade I am offered.If I buy it as a new customer I cant swap my number. So I either move to a different network or I buy a £5 PAYG sim to jump my number to and then from.Is it really that ridiculous?

3
Kash
iD Mobile Employee
9 months ago
M
Civilian
misterpotatoCivilian
asked in Ask a question.

Ported number - old Sim disabled but number hasn't activated on new sim yet

Port date today - old sim (Smarty) has disconnected, but the number is not yet transferred to iD. Tried rebooting a few  times - doesn’t it usually happen straight away? 

5
Kash
iD Mobile Employee
9 months ago
J
Civilian
JessicadegnanCivilian
posted in Ask a question.

order

Hi I order a phone yday and I still haven't resived a email of comfermation

1
Kash
iD Mobile Employee
9 months ago
S
Newbie
Sam99Newbie
asked in Ask a question.

Roaming before/after 21st June

Please could someone explain to me the difference in the roaming coverage before and after 21st June? I am unsure whether to start a new deal before or after? thankyou 

6
Kash
iD Mobile Employee
9 months ago
Wendy Stone
Civilian
Wendy StoneCivilian
asked in Ask a question.

Live Chat not working

I’ve had problems from day1.  Firstly my sim didn’t arrive.  I successfully contacted Live chat and was quite impressed that they got another card to me the following day.   However, it’s all downhill from now.  The sim won’t work in my Samsung S20 and states unknown number and no service.  I’ve been trying all morning to use Live Chat but it isn’t working.  If this is the customer service I think I want to cancel the whole thing.  I am still in the 14 day cooling period but can’t seem to reach anyone. Will my local Curry store be able to do anything as I ordered this on the ID website?

2
Kash
iD Mobile Employee
9 months ago
S
Civilian
SinisterDucksCivilian
asked in Ask a question.

New phone through Carphone Warehouse, same network as current sim only. Want to keep phone number.

Hello.I bought a new phone through carphone warehouse and it was on Id Mobile. My current phone number is through a sim only with Id Mobile. So, not actually as an upgrade. I didn’t realise that you couldn’t just use a PAC code like normal when you’re on the same network, but desperately want to keep my old phone number. Please help. Live chat kept not loading, so I’m turning to here. Thanks

2
S
Civilian
9 months ago
Jonathan Regan
Newbie
Jonathan ReganNewbie
asked in Ask a question.

social tariff

Information on social tariffs

2
Tom
iD Mobile Employee
9 months ago
D
Newbie
Dan418Newbie
asked in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted

I’m having this issue “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have the correct PAC code from plus.net, I don’t know why it’s not working, I logged into the app and the website but it still says the same message. The only bit of information I am not 100% is correct is the 9 digit Transaction number, as this is the number from the Carphone Warehouse. Please help?

8
Tom
iD Mobile Employee
9 months ago
Sarah-jane Richards
Newbie
Sarah-jane RichardsNewbie
posted in Ask a question.

out if date cobtract

I’ve cancelled contract as been out of date for some time still getting charged , I owe nothing , you owe me !

18
Tom
iD Mobile Employee
9 months ago
Vicki IsWithav
Newbie
Vicki IsWithavNewbie
posted in Ask a question.

log in

I have forgotten my log in details.  Can you please help

1
Tom
iD Mobile Employee
9 months ago
Guv Kamboz
Newbie
Guv KambozNewbie
asked in Ask a question.

Rest of the World unexpected charge

Just received by bill for July and can see Rest of the world roaming charge. Don’t understand why considering I’ve not been travelling and been in the UK for over 2 months (not travelling), nor did I have roaming data switched on

3
Tom
iD Mobile Employee
9 months ago
Sandra Hilton
Rookie
Sandra HiltonRookie
asked in Ask a question.

ID account cancelled by ID in error

i have an ID account which is £7 for unlimited calls and texts and 20gb of data.  After a month i was offered an upgrade of £8 for unlimited text and calls and 30gb of data.  The new plan was set up and i received confirmation.  When nothing happened, i spoke to the assistant on line and was told i couldnt keep my number which is contrary to what i saw in community chat.  An being told this, i told them to cancel the upgrade and i would keep my original plan as i want to keep my number.  Yesterday, i received an email saying my plan had been cancelled and that ID are sorry to see me go.  As i requested to revert to my original plan with my existing number, i dont understand why i have received this email.  Is my account councilled and how do i get this sorted out as there is no one to go to for help.  If not, please provide me with a pac text number and i will change company.  TYVM From Confused and fed up.

5
Tom
iD Mobile Employee
9 months ago
P
Newbie
Phil82Newbie
asked in Ask a question.

iPhone 14 Activation & Confirmation Code

Hi Just put new sim in my new iPhone 14 and it’s asking for an activation code and confirmation code, any idea where I can find this. It also says it’s wants to scan a QR code but I haven’t received anything from iD mobile.  Any idea where I can find these or do I contact ID?Thanks Phil 

6
Tom
iD Mobile Employee
9 months ago
F
Newbie
FrostyboyNewbie
asked in Ask a question.

How does refer a friend ever work?

I referred two friends who signed up via my link, they joined id and received an email to click a link to submit account number for refer-a-friend but clicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  None of the three of us can progress this reward. Can someone please help

2
Tom
iD Mobile Employee
9 months ago
J
Rookie
jewelieRookie
asked in Ask a question.

Split number porting in issue

HiI used a PAC to request porting my number from my Plusnet SIM to my new iD Mobile SIM, which happened today. The good:•  Calls and texts from most networks (such as Three & Vodafone) go to my new iD Mobile SIM.   The problems:  •  Unfortunately my Plusnet account and SIM are both still active.•  I've also just discovered that SMS texts (and maybe calls) from other Plusnet SIMs are going to my old Plusnet SIM.  (Unfortunately, this means a family member has difficulty reaching me.)•  I called Plusnet (on the old Plusnet SIM) who said they'd do an immediate closure of my account and SIM, which hasn't worked. I'm not sure whether the issue is on Plusnet's side or iD Mobile's side.  Please help! PS I've done this usual things like rebooting, swapping the SIMs, making sure we're using SMS and not RCS (Android phones.)

11
Tom
iD Mobile Employee
9 months ago
R
Newbie
RobotNewbie
asked in Ask a question.

Wifi calling on Samsung Galaxy Fold 3

Is it correct that ID Mobile don’t offer wifi calling on Samsung Galaxy Fold 3 phones? as i can’t see it on the list but much older phones are on there.Thanks

1
Tom
iD Mobile Employee
10 months ago
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