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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4832 Topics

Chief12
Civilian
Chief12Civilian
asked in Ask a question.

puk code needed but no agents available to speak

I need to access my PUK code but there are no agents available online to speak too to obtain it

5
Tom
iD Mobile Employee
2 months ago
Deb Martin-king
Newbie
Deb Martin-kingNewbie
asked in Ask a question.

Unable to connect to ID network on a samsung phone

Hi I switched over to iD this week from vodaphone. Keeping my same number.My phone is unlocked my sim is activated but I’m unable to connect to iD network. when I go into search networks iD does not come up. It’s driving me crazy and worrying as I’m unable to use my phone/mobile data.   TIA 

2
Mohammed
iD Mobile Employee
10 months ago
D
Civilian
Daniel TilbrookCivilian
asked in Ask a question.

Painfully slow 4G (even though ID state I have "excellent" coverage at postcode)

My 4G signal at work is painfully slow indoor and outdoors. I checked ID Mobile's network checker and apparently the postcode and the surrounding area has excellent coverage indoor and outdoor.. Am I doing something wrong or does ID Mobile have this info wrong? Has anyone had the same discrepancy between what ID state the coverage is and what they're experiencing in real life? Would be interested if anyone has any tips or insights. Will be swapping network provider altogether soon if the issue persists. 

3
Kash
iD Mobile Employee
2 months ago
C
Newbie
coogabeNewbie
asked in Ask a question.

Proof of Purchase needed for insurance

I need a proof of purchase pdf including IMEI, make, model, and storage size so that I can get my phone screen repaired.  I have seen a lot of similar posts on here for the same question and it seems a bit nuts I have to create a new thread to ask the same thing rather than have a process i can easily follow, so if someone could message me on the community private messages with how to get the required document that’d be great thanks cheers

1
Kash
iD Mobile Employee
1 year ago
C
Newbie
cghv1985Newbie
asked in Ask a question.

New SIM Card - Emergency Calls Only

I've recently purchased a SIM card and so far have successfully used within a 4G LTE device. However I would like to register the SIM card so that I may access various facilities. When I put the SIM card into a dumb phone to receive the verification code, the phone seems to indicate "Emergency Calls Only". Please advise ASAP.Thanks.

2
Kash
iD Mobile Employee
1 year ago
Emma Fay
Newbie
Emma FayNewbie
asked in Ask a question.

Number hasn't ported within 24 hours

I've been cut off from my old network (Vodafone) but I haven't received any confirmation (via email - I now have no access to texts) that my old number is being ported at all.It has now been over 24 hours and I'm still waiting for the number to be ported.I can't even sign up for an ID mobile account with the email address I want to use because it verifies who I am using text verification, and of course I have no access to texts.Can someone please let me know what is happening ASAP? I can send me actual account details privately as this email address is not linked to my actual ID mobile account.

5
Kash
iD Mobile Employee
7 months ago
S
Newbie
SBlakelyNewbie
asked in Ask a question.

I need help with an inactive sim (new customer)

I pre-ordered the new Pixel 8 on an unlimited data plan through Carphone Warehouse, I have received the new phone and Sim card. The Sim card is inactive and will not work after attempting all of the fixes suggested. I don’t have an IDmobile phone number so I can’t create an ID mobile account, I don’t have a transaction number because I never received a digital invoice or welcome email. I have the phone contract downloaded and I have the Carphone Warehouse order number in the confirmation emails. Help from staff would be much appreciated,thanks. 

3
Tom
iD Mobile Employee
6 months ago
C
Newbie
ChelskiNewbie
asked in Ask a question.

sim

Upgraded my phone but kept my old sim from my old phone, which died the night I sorted the upgrade. New phone arrived popped in old sim as told but can't make calls or send text or receive either. Emergency calls only and says no network coverage. Tried the turn off turn on trick still no.Any ideas thanks

8
Kash
iD Mobile Employee
1 year ago
G
Newbie
GardenlifeNewbie
asked in Ask a question.

error code 38 cant text my spouse

Got error code 38 tonight can't text  Got data got calls Never had issue to. Text saying problem network think u should do that 

4
Tom
iD Mobile Employee
6 months ago
L
Civilian
lewisjenkoCivilian
asked in Ask a question.

My first bill has been taken before it said it would be.

I started my contract on February 24th, paid the upfront cost and changed my direct debit to a different date than the 10th March which is today but I have still been charged today.I’m worried I will be double charged this month or something since I was not warned about this payment before it came out my bank.

2
Kash
iD Mobile Employee
1 year ago
G
Newbie
gaelwrightNewbie
asked in Ask a question.

How long does a phone number stay valid with ID

Hi, I have been out of the UK for a loooong time (2 ½ yrs approx). Before leaving I had an ID sim, pay monthly account. All businesses in UK, including my bank, have that number so now that I’m back I would like to get that number back. Two problems:Is it too long a time since the number was used to get it again? How long does a number last?If I can get the number back, how can I get a PAC as I now want to go with another provider. I don’t have the ID sim anymore.I think I’m a lost cause but asking just in case 

3
Rory
Newbie
2 years ago
Milan Davidson
Newbie
Milan DavidsonNewbie
asked in Ask a question.

remove suspension

I paid my outstanding balance of £66.82 today but my phone isn’t working it says the payment has gone through fine as well so i don’t understand why this has happened. could someone please get in touch asap as i need my phone

7
Mohammed
iD Mobile Employee
1 year ago
N
Civilian
nuttzzCivilian
asked in Ask a question.

More than one mobile number

Hi, I am thinking of moving my family (4 members) from EE to ID Mobile, can I port them to my account, or do I need to set up new individual accounts?

4
Tom
iD Mobile Employee
9 months ago
C
Newbie
CraigHummerNewbie
asked in Ask a question.

Registered new contract with wrong mail address

I have been with ID for about 4 months and have just transferred my wifes phone over but (because I pay the bill) I added it with my email address.  Now I can’t get to her usage \ management etc because it’s only showing my phone on the portal.  How can I get it changed?

4
Rory
Newbie
1 year ago
Mark Hayter
Newbie
Mark HayterNewbie
asked in Ask a question.

New customer - 5G connection

HiI’ve just moved from EE to IDMobile and I was getting over 100mbps on my phone in my house sitting at my desk.I’ve just popped in the IDMobile SIM and set it all up and I’m only getting 4G and 24mbps.I Would expect it to be the same speed and coverage as EE in general...anyone else have this issue? 

7
Tom
iD Mobile Employee
9 months ago
Maria Omena-Neale
Newbie
Maria Omena-NealeNewbie
asked in Ask a question.

I've placed and order for an upgrade but have not received a confirmation email

I’m trying to upgrade from a sim-only to a plan with a phone.

1
Rory
Newbie
2 years ago
ADT93
Newbie
ADT93Newbie
asked in Ask a question.

Refer a Friend iD Mobile is a SCAM!

A family member took out a 24 month iPhone 14 contract.  I recieved an email that my referral was recorded.  So far NOTHING!!!  I contacted customer service who passed the matter onto the ‘appropriate’ team...still heard nothing!!DO NOT REFER FRIENDS AND FAMILY as this is a blatant iD Mobile SCAM!Why are you SCAMMING us????

1
Kash
iD Mobile Employee
7 months ago
T
Newbie
TBDigital123Newbie
asked in Ask a question.

Unable to activate Imessage or Facetime - on three separate contracts & phones.

3 New contract with ID mobile with a ported numbers from Vodafone. After getting my number ported over to ID, i inserted the sim into my new Iphone and have not yet been able to use Imessage or Facetime on my number. It just keeps flagging the error ‘unable to activate Imessage’ and ‘unable to verify number’.  Things tried:Toggle imessage on/off Reset Network settings  Reset Apple ID  Log in with a different Apple ID Take Sim out for 10 minutes and reboot Factory reset of phone  Re-set phone number in ‘Phone’  Spoke to Apple, went through all of the above and did a network check, they insist the issue is with ID Mobile in their SIM configuration. Having this same issue on 3 separate devices, with 3 separate contracts all of which ported a mobile from Vodafone to ID Mobile.Have also tried using an old phone to see if it was an issue with the Iphone 13, but when inserting the Sim in the phone it also fails to verify on that phone. Confirming the issue is with the SIMS / ID Mobile and not

1
Rory
Newbie
1 year ago
N
Civilian
nat06Civilian
asked in Ask a question.

Can I port my sim to ID mobile while aborad (EU)?

Is it possible to transfer my old number, onto my new iD mobile sim, while I am abroad with both sim cards in the EU? Or will it only work in the UK? 

3
andewhite
Legend
1 year ago
S
Newbie
Sam99Newbie
asked in Ask a question.

Roaming before/after 21st June

Please could someone explain to me the difference in the roaming coverage before and after 21st June? I am unsure whether to start a new deal before or after? thankyou 

6
Kash
iD Mobile Employee
9 months ago
Suzy Yule
Civilian
Suzy YuleCivilian
asked in Ask a question.

Family member has died and no one will help just send a FINAL DEMAND NOTICE

HOW THE HELL ARE YOU SUPPOSED TO ACTUALLY SPEAK TO SOME ONE???absolutely awful customer service, there is no way to speak to anyone about this they just send a demand for more money to my dead mother???no option for bereavement on the phone line and what are you supposed to do when you are not the account holder shocking display of no support of help available at a very upsetting and awful time for us

1
Mohammed
iD Mobile Employee
1 year ago
Kim Pears
Rookie
Kim PearsRookie
asked in Ask a question.

not receiving calls and network issues

I am at the end of my teather I’ve had family trying to call me and it’s just blank as if it’s been blocked even on Wi-Fi calls, I’m getting really fed up now I’ve gone onto the links to contact someone and they are not able to link me as it’s not a valid link. In all my years of being with other companies this has to be the worst. How do I speak to a human being to speak to someone about the problems I’m encountering. I’m so very very frustrated 

1
andewhite
Legend
1 year ago
Warren l
Newbie
Warren lNewbie
asked in Ask a question.

monthly charge increase

This month's charge is higher than last month and shows no increase on next month's charge. So why exactly is this month's charge increased? Considering it's under direct debit and no premium additions have been added I fail to see the reason for the increase 

5
Tom
iD Mobile Employee
11 months ago
K
Civilian
katyaidcardCivilian
asked in Ask a question.

Can't use my SIM in EU

Hi,I’ve switched to ID Mobile almost a year ago and since then visited Lithuania and France a few times. My SIM didn’t work, no calls, no messages, no data. Once, my SIM worked immediately after landing in France but for 30min max. I have another upcoming trip so am trying to solve this problem beforehand.I have an android phone, the roaming is switched on, I also tried manually selecting the network provider but with no luck, obviously, restarting the phone too.I have a Pay Monthly plan with 15GB of data and unlimited calls and messages.Please help!Thanks,Katya

2
Rory
Newbie
2 years ago
Rúben Gomes
Newbie
Rúben GomesNewbie
asked in Ask a question.

Refer a friend

Hello, I have made a friend referal in March 22. on the status still says pending (my friend has made more than 2 payments. Livechat isn’t able to help. What can I do? Thank you

1
Kash
iD Mobile Employee
1 year ago
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