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Question

internet connection

  • October 21, 2025
  • 5 replies
  • 27 views

Scorpion
Helpful Contributor
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Both me and wife got SIM cards with phones she’s got Samsung I’ve got iPhone no matter where I go it’s really slow and sometimes can’t connect on hers she’s connected all the time even when in same place tried everything new sim as well but still same problems

5 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • October 21, 2025

@Scorpion  Hello try this is possible since you phone and Sim works fine for you try your sim in your wife's phone and hers in your's. Technology get be hit or miss once your tested out the above mentioned please report back..

I had a similar experience but with another network and it was due to a batch of faulty sim card's. It's worth a try. 

 

 

Joe 😉


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  • iD Mobile Employee
  • October 21, 2025

Hi ​@Scorpion 

 

Thank you for getting in touch. 

 

We are sorry to hear of the issues you are facing. 

Can you please try ​@JoeKing’s suggestion and let us know how you get on?

 

Thanks, 

 

Natalie 


Scorpion
Helpful Contributor
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  • Author
  • Helpful Contributor
  • October 25, 2025

Hi we’ve tried this and still the same had phone checked at Apple Store no problems found thx


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • October 25, 2025

Hi we’ve tried this and still the same had phone checked at Apple Store no problems found thx

So data worked fine at the Apple Store location? What did the report say?


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  • iD Mobile Employee
  • October 25, 2025

Hi ​@Scorpion Can you please try to do a network reset on both your devices try the below steps on the iPhone;

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

 

And the following on the Samsung.

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.