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Scorpion
Helpful Contributor
Helpful Contributor
October 21, 2025
Question

internet connection

  • October 21, 2025
  • 11 replies
  • 70 views

Both me and wife got SIM cards with phones she’s got Samsung I’ve got iPhone no matter where I go it’s really slow and sometimes can’t connect on hers she’s connected all the time even when in same place tried everything new sim as well but still same problems

    11 replies

    iD Mobile Employee
    May 15, 2026

    Hi ​@Scorpion 

     

    Have you tested the SIM card in a different device to check whether you experience the same signal issue as on the iPhone?

    If the same issue occurs in another device, then you may need to request a replacement SIM card.

     

    -Michael Z

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