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Scorpion
Helpful Contributor
Helpful Contributor
October 21, 2025
Question

internet connection

  • October 21, 2025
  • 11 replies
  • 70 views

Both me and wife got SIM cards with phones she’s got Samsung I’ve got iPhone no matter where I go it’s really slow and sometimes can’t connect on hers she’s connected all the time even when in same place tried everything new sim as well but still same problems

    11 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    October 21, 2025

    @Scorpion  Hello try this is possible since you phone and Sim works fine for you try your sim in your wife's phone and hers in your's. Technology get be hit or miss once your tested out the above mentioned please report back..

    I had a similar experience but with another network and it was due to a batch of faulty sim card's. It's worth a try. 

     

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    iD Mobile Employee
    October 21, 2025

    Hi ​@Scorpion 

     

    Thank you for getting in touch. 

     

    We are sorry to hear of the issues you are facing. 

    Can you please try ​@JoeKing’s suggestion and let us know how you get on?

     

    Thanks, 

     

    Natalie 

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    Scorpion
    Helpful Contributor
    ScorpionAuthor
    Helpful Contributor
    October 25, 2025

    Hi we’ve tried this and still the same had phone checked at Apple Store no problems found thx

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 25, 2025

    Hi we’ve tried this and still the same had phone checked at Apple Store no problems found thx

    So data worked fine at the Apple Store location? What did the report say?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    October 25, 2025

    Hi ​@Scorpion Can you please try to do a network reset on both your devices try the below steps on the iPhone;

    "Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified."

     

    And the following on the Samsung.

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

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    Scorpion
    Helpful Contributor
    ScorpionAuthor
    Helpful Contributor
    May 11, 2026

    Both me and wife got SIM cards with phones she’s got Samsung I’ve got iPhone no matter where I go it’s really slow and sometimes can’t connect on hers she’s connected all the time even when in same place tried everything new sim as well but still same problems

    I’m still having problems tried switching SIM cards but no difference 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    HI ​@Scorpion

     

    I’m sorry to hear you’ve been having ongoing issues with your connection, especially after already trying a replacement SIM.

     

    As your wife’s Samsung appears to stay connected in the same locations, this does suggest the issue may be related specifically to how your iPhone is connecting to the network rather than a general coverage problem.

     

    As a troubleshooting step, please try setting your handset to 4G only mode to see if this improves the speed and stability of the service.

     

    To do this on your iPhone:

    1. Go to Settings
    2. Tap Mobile Service or Cellular
    3. Select Mobile Data Options
    4. Tap Voice & Data
    5. Select 4G or LTE

    Please test the service after making this change to see whether the connection improves.

     

    Owethu

    Scorpion
    Helpful Contributor
    ScorpionAuthor
    Helpful Contributor
    May 11, 2026

     I had iPhone 13 with problems now I’ve got iPhone 16 but still happens but ill try doing what you said thx

    iD Mobile Employee
    May 12, 2026

    Hi ​@Scorpion 

     

    Thank you for letting us know.

    Please let us know if the above resolves the issue or not.

     

    -Michael Z

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    Scorpion
    Helpful Contributor
    ScorpionAuthor
    Helpful Contributor
    May 14, 2026

    Hi still having problems with connection issues very slow took me around 10 mins to get signal to answer question could it be SIM card and would it be better getting an eSIM instead of sim thx