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Question

Invoice No needed to claim free tablet on upgraded phone

  • June 30, 2026
  • 1 reply
  • 31 views
G
Community Member

Hi,

I’ve upgraded to the new samsung s26 ultra and I’m hoping to claim the samsung tablet before the time runs out on the claims. 


When I go to enter my details it requests an invoice but I havent received any invoice for my upgraded phone or contract yet but have received my phone.


Is there something else I should be entering instead of the invoice.

 

I have received the phone so I do have the IMEI number.


Kind Regards,

 

Gareth​​​​​​

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@Gareth1985,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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