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invoice number

  • September 26, 2024
  • 6 replies
  • 346 views

Hi i have had my phone delivered its s24 and comes with a free laptop but i need email  with  invoice number and the actual invoice showing that i actually got the s24 and the date of purchase i need this to get laptop of i cant get it i wont keep the phone the free laptop was a big part of me taking the contract out 

6 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • October 1, 2024

Hi @darrenj1979 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Connor Piper
New
 Contributor
  • New
 Contributor
  • 1 reply
  • October 25, 2024

I'm having the same issue and need to contact someone in ID mobile to obtain my invoice/payment number! 


  • Author
  • New
 Contributor
  • 2 replies
  • October 25, 2024

Speak to them on X(Twitter) is best way they do reply and will sort it out for you they did me dont waste your time with them idiots on live chat .I just actually got my claim for the laptop approved today and it takes up to another 45 days to come but yeah go on twitter put there name in search bar and direct message them and they will email you what you need just say you need a full invoice with your invoice number on it so you can claim the  laptop  keep your on eye  your messages for replies. When did you get the phone you only have so long to do it I'm sure it ends soon 


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  • iD Mobile Employee
  • 2067 replies
  • October 28, 2024

Hello @Connor Piper 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat 


  • New
 Contributor
  • 1 reply
  • November 23, 2024

Hi having trouble finding invoice number to claim free gift.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • November 25, 2024

Hi ​@RJF 

 

This would likely be your transaction number, found in a “Welcome to iD” email, do you have this?

 

Should begin with a 4.

 

Tom