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Question

Invoice number


I recently upgraded my phone but didn't receive an order confirmation email and I need an invoice/order number to claim my Samsung Galaxy Tablet.

3 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • June 12, 2025

Hi ​@Helenpowers1984  we hope you are happy with your upgrade!

Have you checked your junk/spam folders at all?


Hi, yes I have checked all folders and I haven't received the invoice yet, do you know how long it will take? Thanks 


Siân
iD Mobile Employee
Forum|alt.badge.img+7
  • iD Mobile Employee
  • 1225 replies
  • June 12, 2025

OK, we can get this information for you ​@Helenpowers1984  as you should already have it.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.