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Question

iPhone 13 Mini Order - when will my order be delivered?

J
Community Member
  • JSiD
  • Community Member

Hi,

 

I have just placed an order for an iPhone 13 Mini with a monthly phone contract. When I placed the order, it said that the phone would be available on 30 June 2022. Since placing my order, I have received an email to say “the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”.

 

How can I get confirmation of when my phone will be delivered and when my contract will start?

 

I need to know so that I can arrange for my current contract to end at the same time, so that I am not left paying for two contracts at the same time, or I have no phone after my current contract ends if my new phone has not arrived. 
 

thank you.

This topic has been closed for replies.

4 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • May 30, 2022

Hey @JSiD, it sounds like your order will be with you on 30th June, unless that was a typo and you meant 30th May?

 

Thank you,

Rory

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J
Community Member
  • JSiD
  • Author
  • Community Member
  • 0 replies
  • May 30, 2022

Thank you for your reply.

 

I’d like to cancel my order as without definite confirmation of when my phone will be delivered and my contract will start, I cannot plan the ending of my current contract. 
 

I’ve tried your live chat which does not work, and your FAQs lead me to a log in that I cannot use yet since I only placed the order today. 
 

Please respond to confirm how I can cancel the order I placed today ensuring I get a refund for upfront costs and no monthly costs will be charged? 
 

thank you. 

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12487 replies
  • May 30, 2022

Best to start with the Returns & Cancellations page.

If you can’t use iD Live Chat, then contact iD customer service privately from their facebook page or Twitter page. 

Anyway, good luck.

Forum member (non-iD).
andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12487 replies
  • May 30, 2022

@JSiD has superseded this forum thread with a more recent post here. 

Forum member (non-iD).

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