iphone not receiving calls or messages

Do you have any eSIM products installed on your iPhone, ​@T21JMF?

Are you using a physical iD SIM in your iPhone?

If calls and SMS texts don’t work with the iD SIM, it’ll be difficult to get the Apple iMessage and FaceTime services activated on the Apple device with your iD SIM.

Hopefully a web chat with iD customer support will resolve matters.

Thank you, it is a physical SIM card. We have tried it in another iPhone and same thing happening. Just find it strange that the phone will call out fine but cannot send text or receive calls or texts. I will do a live chat with customer service as we have tried all the steps listed from ID mobile. 

That suggests the switch to iD (from your old service provider) hasn’t been completed properly, ​@T21JMF. 

Does SIM from your old service provider still work?

No it doesn’t 

Could be a split port. You need to speak to live chat. Have you managed to do this yet?

Not yet as it’s my son’s phone and he’s taken it with him to school. As soon as I have it in my possession, as I’ll probably need it with me, I’ll do a live chat. Appreciate everyone’s help though.

Please let us know how you get on. 

Will do thank you 

Hey there ​@T21JMF, sorry to hear this.

Are you still having issues regarding this please?

Thanks,

Tyler

Yes I contacted live chat, they have escalated the problem to their tech team who is meant to be contacting me via email, they said 48 hours, as yet not heard anything.

Hi ​@T21JMF,

Please let us know if you don’t have a response within the timescale mentioned and we can assist you further.

If you require further assistance please get back to us here and we can PM you.

Kash

Well I still haven’t had a response from the Tech team and it’s been a week now since the transfer so if this problem doesn’t get sorted soon I’ll be cancelling everything and going elsewhere because I cannot be paying for something I am not getting. It’s my sons phone and I need his phone working properly so right now I am not that happy with the change to ID Mobile.

I am having exactly the same problem with my son’s phone.  Got an email to say all ported successfully on Saturday 22nd but since then he can make calls and send texts but cannot receive calls or texts and it says number not recognised.  Had a new SIM card and also done numerous network resets and nothing has worked.  Contacted id help and they have raised a case and I should hear back anytime now by email.   It looks like a common fault but I am not happy with the service so far.
 

it’s a safety issue when you cannot contact your son when he is out.  I have only got until Sunday to give phone back as my 14 day is up then.  Any help welcome 

I have cancelled the contract, done another live chat and was told there was no record of my previous conversation with them Saturday, no notes on my account and no escalation made. The amount of time it’s taken to get this far it would have gone over the 14 days by the time it may have finally got sorted so I decided to cancel the contract. They’ve immediately disconnected the SIM but cannot give me a PAC code for another 24 hrs so my son will be without a phone for a few days. I’ll definitely not use ID Mobile again and definitely won’t recommend them to anyone!!!!

Hey there ​@T21JMF, we’re very sorry to hear about your poor experience and that you’ve decided to leave. We wish you all the best with your new network.

Thanks,

Tyler

Hey there ​@T21JMF, we’re very sorry to hear that.

I don’t believe the technical team would contact yourself via email, as they’re usually an internal team only. Therefore, you will need to re-contact the team you contacted intitially within the time-frame you were given for them to check for updates from the technical team for you.

Also, just to try help here, what phone do you have please?

Is the phone number showing incorrectly in settings?

Thanks,

Tyler

I have exactly the same issue. Not receiving calls or sms but can call out and message on all other platforms (WhatsApp etc.)

I have configured the Phone number etc 0 instead of +44.

Reset network several times.

switch on and off everything.

this is an absolute sham that idmobile have a known issue and can’t resolve.

I'm now on day 4 from switch over. This is my work and social phone so is causing all manor of problems not least banking apps as I can’t verify anything as  they all need to send text message for verification.

its a brand new iPhone 15 supplied by idmobile (new not refurbished)

does anyone have any positive experience or resolve?

Hello ​@Oneminimalman 

Thanks for getting in touch. 

We are very sorry to hear you are experiencing issues with the service. 

To clarify, the number would need to start with +44 in your handset settings to avoid issues.

Can you please amend this and let us know if there are any changes?

Thanks, 

Natalie 

It did originally but I was advised by your team to change it to 0 as this would resolve the issue. 
it didn’t. 
should I change it back? 

Yeah has to be in the format +447

Thanks ​@Oneminimalman 

Please do change it to +44 and let us know how you get on.

Natalie

Not made any difference.  Still no texts or calls on network can come through. When calling in the message states ‘number not recognised’ 

Strangely did receive a text from id mobile today “we are hope you are enjoying I’d mobile so far?”….can only assume it’s a difference network service they use? 

Expecting replacement sim tomorrow…but reading this thread, not holding out for much hope….

Everything indicates a “Split Port” issue, even spoke to old network to ensure it all went through ok…they said it had been transferred from their records.

id mobile you need to work this out and quickly as I’m losing money now, as clients and prospective ones are not getting through! 

Thank you for trying ​@Oneminimalman, I am sorry this did not resolve the issue. 

Please let us know if the SIM replacement resolves the issue. If you still have problems, we may need to raise this for further investigation. 

Thanks, 

Natalie 

So received replacement SIM card….as I expected still no service!! No text or calls coming in. Still say “number not recognised” when someone calling me.

missed calls from school for sick child as they couldn’t get hold of me.

this needs resolving very quickly.