Received the SIM card today and no difference. The issue has been escalated and advised - Tech team - Will contact me in 48hrs if successful otherwise I’m to call them.

there are 2 other identical issues on this thread and no one actually advising if there is a successful outcome…everyone leaving idmobile before 14days is up.

seriously not impressed as it’s not an isolated issue.

Hi ​@Oneminimalman 

Okay, we’d recommend continuing with the team you’re already in touch with.

Tom

Having the same problem, has anyone had a recent fix? Has been a week since my number changed over

Hi ​@philipwilson 

Are you having issues verifying iMessage?

I’d recommend the following and/or contacting Apple directly;

Tom

imessage doesnt appear to be working either. But i am unable to receive OTP texts ( for example from my bank or from apple if i try to update my number with them). This seems to be an ID number porting issue and i see plenty of people saying the same thing on this forum.

Hey there ​@philipwilson, sorry to hear that.

So to confirm, you can receive normal texts, but not OTP from certain businesses/apps?

And iMessage also isn’t activating, is that correct?

Have you tried restarting your phone and resetting network settings?

Thanks,

Tyler

Hello

I am also having the same issues as the previous messages. This is Day#2 I have been trying to sort this out. 
 

I have looked on the previous topics. Did all that has been recommended and nothing is working.
 

On WiFi I can use my apps and my new iPhone 16 Pro works great. The minute I leave WiFi nothing works. No connection, no calls or texts. I have missed an important call from a Consultant I have been waiting to speak to. My husband rang the number that was transferred to ID and said it didn’t ring and said a message said the number was not available and he left a message. I did not get a missed call or a voicemail that he left. 
 

My number has 447, it has been transferred from 3 to ID. I received texts and emails saying it had been transferred and was active. It’s not. I have taken the physical SIM card out many times, restarted etc. the coverage is good in my area more 4G but also 5G. Moved the toggle to 4G didn’t do anything. I am at a loss and need my mobile to also verify my apps with my bank, credit cards etc. 

Please help,

Hey there ​@Reina2737, sorry to hear that. 

What phone do you have please?

To clarify, is your phone number showing incorrectly?

Thanks,

Tyler

​@Tyler C  the phone I have is an Apple iPhone 16 Pro. It is finally working! The toggle has to be switched on to allow both the ID number (it doesn’t display it) and my old number.
I tried the ID sim on my old iPhone 14 Pro Max and it worked perfectly. I checked everything on the old phone to see if I missed anything but all were ticked correctly. Hopefully it will continue to work outside WiFi.

Thank you for getting in touch.

Hey there ​@Oneminimalman, sorry to hear that. Did you activate the new SIM card just to clarify?

Thanks,

Tyler

Seriously? 5months from my previous response? 
sim was activated.

This is a known fault/issue with all involved which is not being addressed.
ID mobile, Three and Apple have issued carrier & iOS updates which still haven’t resolved the issue. 

WiFi calling just doesn’t connect properly with caller….almost like it’s relying on poor quality signal conversations broken up each call….this is a ID mobile issue as it works fine with all other networks using the WiFi calling at work or home. Virgin, O2 etc.

WhatsApp is only way to make calls when at home or work that provides a coherent signal….i have to ring back everytime if call comes through over network.

Hi ​@Oneminimalman  could you share your post code with us? Or you can check your local coverage here - https://www.idmobile.co.uk/help-and-advice/coverage

Hey there ​@Oneminimalman, I’d recommend contacting our live-chat and ask to spak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler