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Question

iphone not receiving calls or messages


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31 replies

  • Active Contributor
  • 5 replies
  • April 2, 2025

Received the SIM card today and no difference. The issue has been escalated and advised - Tech team - Will contact me in 48hrs if successful otherwise I’m to call them.

there are 2 other identical issues on this thread and no one actually advising if there is a successful outcome…everyone leaving idmobile before 14days is up.

seriously not impressed as it’s not an isolated issue.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 3, 2025

Hi ​@Oneminimalman 

 

Okay, we’d recommend continuing with the team you’re already in touch with.

 

Tom


  • New
 Contributor
  • 2 replies
  • April 3, 2025

Having the same problem, has anyone had a recent fix? Has been a week since my number changed over


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 4, 2025

Hi ​@philipwilson 

 

Are you having issues verifying iMessage?

 

I’d recommend the following and/or contacting Apple directly;

 

 

Tom


  • New
 Contributor
  • 2 replies
  • April 4, 2025

imessage doesnt appear to be working either. But i am unable to receive OTP texts ( for example from my bank or from apple if i try to update my number with them). This seems to be an ID number porting issue and i see plenty of people saying the same thing on this forum.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 4, 2025

Hey there ​@philipwilson, sorry to hear that.

 

So to confirm, you can receive normal texts, but not OTP from certain businesses/apps?

 

And iMessage also isn’t activating, is that correct?

 

Have you tried restarting your phone and resetting network settings?

 

Thanks,

Tyler