Active Contributor

iphone not receiving calls or messages

Forum|Forum|1 year ago
March 20, 2025
39 replies
1289 views

I changed from Three to ID Mobile with the switch occurring yesterday, 19th March which also transferred my number with a PAC code. However, my phone cannot receive any calls (I can call out though) or receive any text messages or send text messages. I am able to send iMessages via my iCloud account but not my number.

I have worked through the processes noted for the iPhone in regards to not being able to receive calls/messages etc but it hasn’t sorted out the issue. Does this mean that my number hasn’t actually transferred as yet even though I’m being told the switch has completed? The email did come later than it was meant too but I’ve not received any text messages from ID Mobile confirming the switch or transfer on my phone so something definitely isn’t right. Hoping somebody here can help if not I will do a live chat in the morning.

Thank you

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MZone

Platinum  Contributor

Yeah has to be in the format +447

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natalie W

iD Mobile Employee

Thanks @Oneminimalman

Please do change it to +44 and let us know how you get on.

Natalie

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O

Oneminimalman

Active Contributor

Not made any difference. Still no texts or calls on network can come through. When calling in the message states ‘number not recognised’

Strangely did receive a text from id mobile today “we are hope you are enjoying I’d mobile so far?”….can only assume it’s a difference network service they use?

Expecting replacement sim tomorrow…but reading this thread, not holding out for much hope….

Everything indicates a “Split Port” issue, even spoke to old network to ensure it all went through ok…they said it had been transferred from their records.

id mobile you need to work this out and quickly as I’m losing money now, as clients and prospective ones are not getting through!

N

Natalie W

iD Mobile Employee

Thank you for trying @Oneminimalman, I am sorry this did not resolve the issue.

Please let us know if the SIM replacement resolves the issue. If you still have problems, we may need to raise this for further investigation.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

O

Oneminimalman

Active Contributor

So received replacement SIM card….as I expected still no service!! No text or calls coming in. Still say “number not recognised” when someone calling me.

missed calls from school for sick child as they couldn’t get hold of me.

this needs resolving very quickly.

O

Oneminimalman

Active Contributor

Received the SIM card today and no difference. The issue has been escalated and advised - Tech team - Will contact me in 48hrs if successful otherwise I’m to call them.

there are 2 other identical issues on this thread and no one actually advising if there is a successful outcome…everyone leaving idmobile before 14days is up.

seriously not impressed as it’s not an isolated issue.

Tom

iD Mobile Employee

Hi @Oneminimalman

Okay, we’d recommend continuing with the team you’re already in touch with.

Tom

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P

philipwilson

New Contributor

Having the same problem, has anyone had a recent fix? Has been a week since my number changed over

Tom

iD Mobile Employee

Hi @philipwilson

Are you having issues verifying iMessage?

I’d recommend the following and/or contacting Apple directly;

Tom

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philipwilson

New Contributor

imessage doesnt appear to be working either. But i am unable to receive OTP texts ( for example from my bank or from apple if i try to update my number with them). This seems to be an ID number porting issue and i see plenty of people saying the same thing on this forum.

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