Active Contributor

iphone not receiving calls or messages

Forum|Forum|1 year ago
March 20, 2025
39 replies
1289 views

I changed from Three to ID Mobile with the switch occurring yesterday, 19th March which also transferred my number with a PAC code. However, my phone cannot receive any calls (I can call out though) or receive any text messages or send text messages. I am able to send iMessages via my iCloud account but not my number.

I have worked through the processes noted for the iPhone in regards to not being able to receive calls/messages etc but it hasn’t sorted out the issue. Does this mean that my number hasn’t actually transferred as yet even though I’m being told the switch has completed? The email did come later than it was meant too but I’ve not received any text messages from ID Mobile confirming the switch or transfer on my phone so something definitely isn’t right. Hoping somebody here can help if not I will do a live chat in the morning.

Thank you

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

andewhite

Platinum  Contributor

Do you have any eSIM products installed on your iPhone, @T21JMF?

Are you using a physical iD SIM in your iPhone?

If calls and SMS texts don’t work with the iD SIM, it’ll be difficult to get the Apple iMessage and FaceTime services activated on the Apple device with your iD SIM.

Hopefully a web chat with iD customer support will resolve matters.

Forum member (non-iD).

T

T21JMFAuthor

Active Contributor

Thank you, it is a physical SIM card. We have tried it in another iPhone and same thing happening. Just find it strange that the phone will call out fine but cannot send text or receive calls or texts. I will do a live chat with customer service as we have tried all the steps listed from ID mobile.

andewhite

Platinum  Contributor

Thank you, it is a physical SIM card. We have tried it in another iPhone and same thing happening. Just find it strange that the phone will call out fine but cannot send text or receive calls or texts. I will do a live chat with customer service as we have tried all the steps listed from ID mobile.

That suggests the switch to iD (from your old service provider) hasn’t been completed properly, @T21JMF.

Does SIM from your old service provider still work?

Forum member (non-iD).

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T21JMFAuthor

Active Contributor

No it doesn’t

MZone

Platinum  Contributor

Could be a split port. You need to speak to live chat. Have you managed to do this yet?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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T21JMFAuthor

Active Contributor

Not yet as it’s my son’s phone and he’s taken it with him to school. As soon as I have it in my possession, as I’ll probably need it with me, I’ll do a live chat. Appreciate everyone’s help though.

MZone

Platinum  Contributor

Please let us know how you get on.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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T21JMFAuthor

Active Contributor

Will do thank you