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Question

iPhone settings still displaying original number not ported number

  • June 3, 2026
  • 1 reply
  • 2 views
C
Community Member

Ongoing issue with my ported number not showing as “My Number” in iPhone settings.

I have gone through various steps and I was issued a new SIM, which should have resolved the issue, but it is still showing “My Number” as the original ID Mobile generated number and not the ported number.

I have seen some comenta saying that you need to sign out of FaceTime and Messenger, but not sure how to actually do this.

Please advise as to the next steps and thank you in advance for your assistance.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@Condeus,

     

    Thanks for your message.

     

    This is a fairly common issue on iPhones after a number port, where the device can continue displaying the original SIM number in “My Number” even though your ported number is active and working correctly.

     

    You can usually resolve this by refreshing the number settings on your device. Please follow the steps below:

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter your correct (ported) number
    • Tap Save

     

    Then refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Transfer or Reset iPhone
    • Choose Reset
    • Tap Reset Network Settings
    • Once your iPhone restarts, go back to:
      • Settings > Messages
    • Turn iMessage ON again

     

    This should prompt your iPhone to re-register the SIM and correctly display your ported number.

     

    If it still doesn’t update after following the above steps, let us know and we can look into it further for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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