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iphone xr roaming issues

  • February 23, 2025
  • 6 replies
  • 56 views
Steven Walker
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 Contributor

Really hoping that someone can help.

My daughter is traveling to Italy with school and we took her ID mobile sim and put it in an old iphone xr to save her new phone

Sadly her roaming is not working and I am really keen to get this sorted for her.

I have talked her through doing a network reset, phone reboot and then manual selection of network and none of these have solved the problem.

When selecting a network she says 4g appears and then disappers..., can anyone help as I am troubled that I can’t fix this for her.

I am guessing that the apn settings are incorrect but this isnt an option with idmobile on iphone

    6 replies

    MZone
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    • MZone
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    • 929 replies
    • February 23, 2025

    Is data roaming toggled on the phone? Is roaming toggled on under manage services in your iD online account options? Make sure she is using TIM S.p.A, Vodafone Italy, or H3G S.p.A. to roam on. 

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    Steven Walker
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    • Steven Walker
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    • 2 replies
    • February 23, 2025
    MZone wrote:

    Is data roaming toggled on the phone? Is roaming toggled on under manage services in your iD online account options? Make sure she is using TIM S.p.A, Vodafone Italy, or H3G S.p.A. to roam on. 

     

    Many thanks for replying!

    90% certain that she has roaming on and I have confirmed that roaming is active on the account

     

    She has been able to manually select a couple of networks but says that the 4g symbol pops up and then disappears

    MZone
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    • MZone
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    • 929 replies
    • February 23, 2025

    She should have had a welcome SMS also to confirm she is roaming. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2067 replies
    • February 24, 2025

    Hello ​@Steven Walker 

     

    Thanks for getting in touch. 

    We are sorry to hear your daughter is having trouble getting connected. 

    As 4G is appearing, it sounds like she is getting a connection which is good. Has she been able to try all available networks as some may be stronger than others in the area she is in?

     

    Is she able to test her SIM in another persons handset to see if it works at all?

     

    Thanks, 

     

    Nat 

    Steven Walker
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    • Steven Walker
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    • 2 replies
    • February 24, 2025

    Hi natalie

     

    thanks for your message, unfortunately they have limited time and I don’t think anyway of changing sims.

    i have purchased a prepaid eSIM and that is up and running for her so she is online again for the rest of the trip.

     

     

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2067 replies
    • February 25, 2025

    Thank you for your reply ​@Steven Walker 

     

    We are sorry that she was not able to get the service running. 

    Please do reach out if you have any further questions. 

     

    Nat 

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