is ID Mobile down? all 4 mobile devices in house have been on and off all day

Hi ​@Roisin03.

We’re sorry to hear you and your daughters have been experiencing signal issues today.

Please use the following coverage checker to see if there are any known issues in your area: https://www.idmobile.co.uk/help-and-advice/coverage.

We’d also recommend trying the following steps:
• Remove and reinsert your SIM card
• Try your SIM in another phone, if possible

This will help determine whether the issue is related to the handset or the SIM card itself.

If the issue continues after trying these steps, please contact us directly so we can investigate further.

Thanks,

Marquerita

The iD Mobile Team

We have done all this. All my neighbours who are with ID are having the same issue. But coverage checker says no issues. I cant call, live chat wont connect and no one is responding on social media.

Even if you do get through to Live Chat like I did you'll be fobbed off with them saying your SIM card is likely faulty

You know, despite in your case ALL FOUR suddenly not working 🤣

I have same problem signal dropping even when it says I have I can’t call network checker says no area issues for me too

Yes same here. Our 4/5g has started working today but none of us can send or recieve calls

Hi ​@Roisin03, ​@DellZincht and ​@Alewis2812,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team