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is there anyone to speak to for customer service?

  • September 2, 2024
  • 5 replies
  • 152 views

Does this network have anyone to speak to who isn’t a community member and who isn’t Ai in chat? 

5 replies

  • Helpful
 Contributor
  • 40 replies
  • September 2, 2024

Try Facebook Messenger, an ID Mobile person usually writes a reply in reasonable time, sorted my matters and came back to me as promised.

Hope you get matters sorted.


  • Author
  • New
 Contributor
  • 3 replies
  • September 2, 2024

so, unless i have internet i can't get through to customer service to speak to anyone regarding any problems. what if my problem is internet connections? 


  • Author
  • New
 Contributor
  • 3 replies
  • September 2, 2024

right now i need to migrate my old number to my iD card but am unable to do this many people seem to have the same issue judging by what the community has discussed yet i don’t really see any solutions to this problem. i am currently using my iD sim. but need my old number. should i switch back to my old sim card. i could be missing alot of communications whilst i wait for iD to make the switch

 


  • Author
  • New
 Contributor
  • 3 replies
  • September 2, 2024

And i don’t have facebook. so how else should i get a quick response from anyone employed at this network? 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 5, 2024

Hi @ZenoAgha,

Welcome to the Community!

I would advise contacting our Live Chat Team at the link below:

https://www.idmobile.co.uk/live-chat

 

Kash