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  • October 8, 2024
  • 1 reply
  • 8 views
G
New
 Contributor
  • Goy
  • New
 Contributor
  • 3 replies

Hi there:

 

I have been trying to resolve the ID app problem for my daughter for 3 days but it is impossible because it tells me sorry your details don't match our record when I'm login. What can I do??

 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • October 10, 2024

    Hello @Goy 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues when attempting to login to the app. 

    Can you please confirm if you have previously registered for an online account? 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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