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issue with app

  • May 23, 2025
  • 2 replies
  • 43 views
M
Community Member

I get error message details don’t match when I enter my name and mobile number on the app

Best answer by Siân W

Hi ​@muriel.vane1939  sorry to hear this!

Please can you follow this article as this should help - I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | iD Mobile Community

Please let us know how you get on.

    2 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • May 23, 2025

    Hi ​@muriel.vane1939  sorry to hear this!

    Please can you follow this article as this should help - I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? | iD Mobile Community

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@muriel.vane1939 

    Apps are notoriously bad (as per frequent complaints about them and not just with iD) and another option is to login to your account via your web browser and then ‘add shortcut to home screen’ so that it logs in via the on-line website each time.
    This way you will always have access to it.
    x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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