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issue with message / imessage

  • April 27, 2025
  • 5 replies
  • 97 views
S
Active Contributor

I recently transferred my old number to an ID mobile e-sim. However, I am having trouble sending messages and activating or using IMessage and FaceTime. When trying to text, my messages do not send and bounce back. When trying to connect iMessage, it states activation unsuccessful. I have tried network resets, checking numbers etc as advised online but nothing is working! Is it something to do with the sim not 100% transferring over properly? I checked my ID account and my number registered is the correct one. 

Best answer by Tyler C

Hey there ​@Sarahgiff, we’re sorry to hear that. Have you tried the following?

 

 

Thanks,

Tyler

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • April 28, 2025

    Hey there ​@Sarahgiff, we’re sorry to hear that. Have you tried the following?

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • April 28, 2025

    The Apple iMessage and FaceTime services are proprietary Apple services, which require a network data connection (mobile data or Wi-Fi) to operate.

    If you used your iD SIM before porting your number to iD Mobile, Apple will have registered the number iD initially assigned for your connection to the iD network.

    Sometimes the Apple servers don’t recognise that the mobile number of a registered Apple device has changed. Have you ever used the number you wanted to keep with a different Apple device, ​@Sarahgiff?

    Forum member (non-iD).
    S
    Active Contributor
    • Sarahgiff
    • Author
    • Active Contributor
    • April 28, 2025

    I have just received notifications that my previous SMS that I sent and didn’t bounce back instantly, now have failed to send.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • April 28, 2025

    Hi ​@Sarahgiff 

     

    Sorry to hear that.

    Have you been able to take a look at the link provided by my colleague?

     

    Thanks, 

     

    Natalie

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Sarahgiff
    • Author
    • Active Contributor
    • April 29, 2025

    Hi Andrew, yes I have used my number I wanted to keep on my previous iPhone. I got an upgrade so updated my phone and changed network provider due to better deal.

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