I recently transferred my old number to an ID mobile e-sim. However, I am having trouble sending messages and activating or using IMessage and FaceTime. When trying to text, my messages do not send and bounce back. When trying to connect iMessage, it states activation unsuccessful. I have tried network resets, checking numbers etc as advised online but nothing is working! Is it something to do with the sim not 100% transferring over properly? I checked my ID account and my number registered is the correct one.

Hey there @Sarahgiff, we’re sorry to hear that. Have you tried the following?Thanks,Tyler

The Apple iMessage and FaceTime services are proprietary Apple services, whichrequire a network data connection (mobile data or Wi-Fi) to operate.If you used your iD SIM before porting your number to iD Mobile, Apple will have registered the number iD initially assigned for your connection to the iD network.Sometimes the Apple servers don’t recognise that the mobile number of a registered Apple device has changed.Have you ever used the number you wanted to keep with a different Apple device, @Sarahgiff?

issue with message / imessage | iD Mobile Community

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