Skip to main content
Question

Issue with SMS and making some calls


I've recently joined Id mobile and ported my number over from previous network via PAC code over a week ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I ain't receiving a response. 

I do receive messages if sent directly to my number (orginial brought over number). 

 

I have also noticed that I can't call a number that is on a sky contract. It starts with 074 but keeps saying number is invalid. Why is this? Never had any issues with previous provider. The number is not invalid as they are able to contact me. 

14 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2840 replies
  • April 9, 2025

 


Please post the first five digits of the 074 number that you’re having issues calling. 


  • New
 Contributor
  • 4 replies
  • April 10, 2025

I have also been unable to respond with SMS and I have unlimited texts on my plan?


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3801 replies
  • April 10, 2025

Hey there ​@Mzeverbless, sorry to hear that. We hope the great advice from ​@WelshPaul has been able to help. Please let us know if any questions.

 

Thanks,

Tyler


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3801 replies
  • April 10, 2025

Hey there ​@nkx1, sorry to hear that.

 

Are these to normal, mobile numbers please?

 

How long have you had the issue for?

 

Is your number correct in your phone’s settings?

 

Thanks,

Tyler


  • New
 Contributor
  • 4 replies
  • April 10, 2025

Yes my phone number is correct and it’s to normal numbers it just never delivers text messages 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3801 replies
  • April 12, 2025

Hey there ​@nkx1, sorry to hear that.

 

What does your error message say please?

 

Also, I see you’re having issues with voicemail via another post. Is this still occuring?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 5 replies
  • April 15, 2025
WelshPaul wrote:

 


Please post the first five digits of the 074 number that you’re having issues calling. 

Hi WelshPaul, the number is 07459, they are with Sky mobile. If that helps


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • April 15, 2025
nkx1 wrote:

Yes my phone number is correct and it’s to normal numbers it just never delivers text messages 

What phone (make & model) are you using with your iD SIM?


  • Author
  • Active Contributor
  • 5 replies
  • April 15, 2025

Whilst following the information provided by WelshPaul, it appears it is not SMS but the RCS Setting.

Will attempt to see if this can be resolved by following this information. 

Following this info


Siân
iD Mobile Employee
Forum|alt.badge.img+4
  • iD Mobile Employee
  • 788 replies
  • April 16, 2025

Hi ​@Mzeverbless 

How did you get on?


  • Author
  • Active Contributor
  • 5 replies
  • May 1, 2025

Hi 

I turned RCS off for 2 weeks and reverify my number it is now working. 


  • Author
  • Active Contributor
  • 5 replies
  • May 1, 2025

@Tyler and ​@WelshPaul  Hi is there any more advice on why I can't call sky contract numbers? 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2840 replies
  • May 1, 2025

07459 numbers are officially allocated to Lycamobile, not Sky. Obviously, the person you’re calling ported their number over to Sky. Technically, though, you’re calling a Lycamobile number!

 

It’s possible that the issue isn’t with you, your device, or iD Mobile. The issue might be their end. It’s possible that they have what is known in the industry as a split port. Can they receive calls from anyone on the THREE network or any MVNO that uses the THREE network?


  • Author
  • Active Contributor
  • 5 replies
  • May 2, 2025

Hi thanks for your reply. 

Prior to me joining ID mobile I was with Lebara and had no issues. They are able to call me fine and doesn't have the issue with other people contacting them. 

Do you have any advice on how this can be resolved? 

I have been able to contact others on Lybra fine