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Question

Issue with SMS and making some calls

M
Active Contributor

I've recently joined Id mobile and ported my number over from previous network via PAC code over a week ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I ain't receiving a response. 

I do receive messages if sent directly to my number (orginial brought over number). 

 

I have also noticed that I can't call a number that is on a sky contract. It starts with 074 but keeps saying number is invalid. Why is this? Never had any issues with previous provider. The number is not invalid as they are able to contact me. 

    14 replies

    WelshPaul
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    • WelshPaul
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    • 2840 replies
    • April 9, 2025

     


    Please post the first five digits of the 074 number that you’re having issues calling. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • nkx1
    • New
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    • 4 replies
    • April 10, 2025

    I have also been unable to respond with SMS and I have unlimited texts on my plan?

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 10, 2025

    Hey there ​@Mzeverbless, sorry to hear that. We hope the great advice from ​@WelshPaul has been able to help. Please let us know if any questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 10, 2025

    Hey there ​@nkx1, sorry to hear that.

     

    Are these to normal, mobile numbers please?

     

    How long have you had the issue for?

     

    Is your number correct in your phone’s settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • nkx1
    • New
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    • 4 replies
    • April 10, 2025

    Yes my phone number is correct and it’s to normal numbers it just never delivers text messages 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 12, 2025

    Hey there ​@nkx1, sorry to hear that.

     

    What does your error message say please?

     

    Also, I see you’re having issues with voicemail via another post. Is this still occuring?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mzeverbless
    • Author
    • Active Contributor
    • 5 replies
    • April 15, 2025
    WelshPaul wrote:

     


    Please post the first five digits of the 074 number that you’re having issues calling. 

    Hi WelshPaul, the number is 07459, they are with Sky mobile. If that helps

    andewhite
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    • andewhite
    • Platinum 
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    • 12167 replies
    • April 15, 2025
    nkx1 wrote:

    Yes my phone number is correct and it’s to normal numbers it just never delivers text messages 

    What phone (make & model) are you using with your iD SIM?

    Forum member (non-iD).
    M
    Active Contributor
    • Mzeverbless
    • Author
    • Active Contributor
    • 5 replies
    • April 15, 2025

    Whilst following the information provided by WelshPaul, it appears it is not SMS but the RCS Setting.

    Will attempt to see if this can be resolved by following this information. 

    Following this info

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 16, 2025

    Hi ​@Mzeverbless 

    How did you get on?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mzeverbless
    • Author
    • Active Contributor
    • 5 replies
    • May 1, 2025

    Hi 

    I turned RCS off for 2 weeks and reverify my number it is now working. 

    M
    Active Contributor
    • Mzeverbless
    • Author
    • Active Contributor
    • 5 replies
    • May 1, 2025

    ​@Tyler and ​@WelshPaul  Hi is there any more advice on why I can't call sky contract numbers? 

    WelshPaul
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    • WelshPaul
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    • 2840 replies
    • May 1, 2025

    07459 numbers are officially allocated to Lycamobile, not Sky. Obviously, the person you’re calling ported their number over to Sky. Technically, though, you’re calling a Lycamobile number!

     

    It’s possible that the issue isn’t with you, your device, or iD Mobile. The issue might be their end. It’s possible that they have what is known in the industry as a split port. Can they receive calls from anyone on the THREE network or any MVNO that uses the THREE network?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    • Mzeverbless
    • Author
    • Active Contributor
    • 5 replies
    • May 2, 2025

    Hi thanks for your reply. 

    Prior to me joining ID mobile I was with Lebara and had no issues. They are able to call me fine and doesn't have the issue with other people contacting them. 

    Do you have any advice on how this can be resolved? 

    I have been able to contact others on Lybra fine

     

     

     

     

    Reply.


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