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Issues with phone number switch

  • October 8, 2024
  • 2 replies
  • 93 views

Hi,

 

I need urgent help with this. I was having issues switching my phone number from the temporary one back to my actual number and during this time many people were texting me on my temporary number, now I have finally managed to get my old number back and no one can reach me without me texting them saying “this is my number”.

 

I run a business from this phone number so I cannot text every single one of my customers and tell them this. 

 

Please can someone advise me as to if there is a way of getting the temporary number messages into my actual number.

Any help will be greatly appreciated 

Best answer by andewhite

Perhaps a grey area @fredwilson10, but the iD Mobile terms & conditions state their services are for personal use only.  

This iD article might help with your number problem.

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2 replies

andewhite
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  • Platinum 
Contributor
  • Answer
  • October 8, 2024

Perhaps a grey area @fredwilson10, but the iD Mobile terms & conditions state their services are for personal use only.  

This iD article might help with your number problem.


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  • iD Mobile Employee
  • October 10, 2024

Hello @fredwilson10 

 

Thank you for reaching out to us here on the Community. 

 

We apologise for any delays with getting your number ported and active. Glad to hear this is now sorted for you. 

I am afraid your customer would need to text your new number as the temporary number will no longer be assigned to you. 

 

Just to confirm,  is the correct number now showing when you contact people? 

 

Nat