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itemised call, text and data usage im app

Forum|Forum|1 year ago
September 20, 2024
26 replies
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Why can we not see our usage in the app? Other providers show all the calls, text and data usage within the app including the current day. Can this not be implemented??. I currently have my children with 1p mobile and I can see what number was called or text today and the past either daily itemised or monthly summaries, what if any charges and what data was used and if charged. This helps keep REAL time eye on spend and how much you are over the free data.

Best answer by Kash M

Hi @Chris Joannou,

Welcome to the Community!

The app provides information regarding your allowances and the remaining amount.

We will certainly take the feedback onboard and hopefully it’s something that can be implemented in the future.

On most new smartphones you can check your data usage for a specific period via the data settings.

Kash

Show previous replies

Tom

iD Mobile Employee

Hi @Michael Duffy

As mentioned, the email features a screenshot of the old iD Mobile app, so it wouldn’t look exactly like that.

In terms of the screenshot you’ve provided of another provider’s app, we don’t have anything like that at this time, sorry.

Tom

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M

Michael Duffy

Active Contributor

So, there current app is a backwards step from the old one. Strange.

Kash M

iD Mobile Employee

Hi @Michael Duffy,

The team are always working on improving the app and hopefully it’s something that can be implemented in the future.

Kash

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M

Michael Duffy

Active Contributor

I hope so, thanks for your time. Please let me know, when this becomes available.

(I'll be amongst the first to load the update! 😀)

Lizb

Active Contributor

I have the same issue. Its ridiculous that ID don’t have the option to view how much data is being used and if there are specific items that are using up more data. Without this information how can customers adjust what they are accessing or purchase more data? Other providers do this so its not good enough that ID don’t do this.

Tyler C

iD Mobile Employee

Hey there @Lizb, we’re sorry you feel this way. If you go onto the iD Mobile app/website, you can view how much data you have used and how much is left there.

If you wish to know how much data you’ve used or have left, you can also contact us to check for you.

We appreciate your feedback and we’re always looking for ways to improve.

Thanks,

Tyler

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Lizb

Active Contributor

Tyler I know how to find out how much data is left. Thats not the issue. You obviously haven’t read my post correctly. The issue is that theres no option to see itemised data usage until after the bill is produced and if one is running low one needs detailed info so one knows whether one needs to reduce using certain apps or to purchase more data. Most other mobile phone providers provide this information and its not acceptable that ID don’t do the same. You need to up your game ID.

N

Natalie W

iD Mobile Employee

Thank you for your feedback @Lizb

Some handsets can provide information on data being used by apps.

If you can let us know the make/model of your handset, we can check to see if this is available to you?

Natalie

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Lizb

Active Contributor

I have a refurbished iphone 11

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