Hi ​@DawnieGee,

Thank you for taking the time to share your experience and for explaining the context, especially as a parent trying to guide responsible phone use with your teenager. Situations like the one you’ve described can certainly make it more important to have visibility of account activity, and it’s completely understandable why you’d want to review that information sooner rather than waiting for the monthly bill.

At present, detailed call records are only made available once the billing cycle has completed and the statement has been produced. While that means they aren’t visible in real time, the suggestion you’ve raised is a valid one and it’s clear how it could be helpful for parents and account holders managing multiple lines.

Ideas and feature requests shared here in the Community are regularly reviewed and passed along to the relevant teams for consideration. Feedback that includes practical use cases, such as managing family accounts, 

is particularly valuable when improvements are being evaluated.

We do appreciate you raising the suggestion and explaining how it would help in your situation. Conversations like this help ensure that customer needs and real-world scenarios continue to be represented as the service evolves.

Regards,

Gemma M

The iD Mobile Social Media Team