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john

  • October 30, 2024
  • 5 replies
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  • 21ajjc
  • New
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  • 3 replies

Hi can anyone help please, I have just swapped over to iD and my phone will not make calls or receive texts. When I am looking helpful tips, It mentions about phone compatability ??????????????

I’ve never heard anything like this before. I certainly would never have swapped over if I had seen this before hand.

Is this true and if so is there a way I can cancel my deal at all or is there another way around it?

cheers

 

john

 

Best answer by Natalie W

Hi @21ajjc 

 

Welcome and thank you for getting in touch. 

 

We are sorry to hear you are experiencing issues with the sevice.

Can you please confirm what make/model of handset you are using?

 

It would also be worth taking a look at our 3G switch off support page here. 

 

Thanks, 

 

Nat 

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    5 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • Answer
    • October 30, 2024

    Hi @21ajjc 

     

    Welcome and thank you for getting in touch. 

     

    We are sorry to hear you are experiencing issues with the sevice.

    Can you please confirm what make/model of handset you are using?

     

    It would also be worth taking a look at our 3G switch off support page here. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    2
    New
 Contributor
    • 21ajjc
    • Author
    • New
 Contributor
    • 3 replies
    • October 30, 2024

    Sony xperia 10ii

    Thanks for reply 

     

    regards

     

    Joe

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • October 30, 2024

    Thank you @21ajjc 

     

    It looks like the handset you are using is not compatible with the service. 

    The full list of compatible handsets can be found here. 

     

    Further information can also be found within the link sent in my previous reply. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    2
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    • 21ajjc
    • Author
    • New
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    • 3 replies
    • October 30, 2024

    Hello, Nat,

    So with that now cleared up. Is there anyway I can cancel the agreement? As stated i would never have agreed to the deal If I had known this from the start and can honestly say I have never heard of it before and I have 3 phones for my business.

     

    regards

     

    Joe

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • October 30, 2024

    We are sorry for any disappointment caused @21ajjc 

     

    Information on cancelling your service can be found here. 

    If you require any further assistance, please reach out to our team via Live Chat. 

     

    Thanks, 

     

    Nat 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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