joke of a company

Hey there ​@DarC137, we’re very sorry to hear that.

The live-chat should certainly be available. If the blue button doesn’t appear, you’ll need to ensure pop-ups are enabled.

Have two payments left your bank account please, or is one pending?

Thanks,

Tyler

I’m guessing you made a manual payment only for iD Mobile to take payment via Direct Debit two days later?

A direct debit request is sent automatically to your bank a few days prior to it actually being debited from your account and, once this request has been requested, it cannot be stopped. If you make a manual payment once the request has been submitted, doing so doesn't stop the direct debit payment from being processed by your bank.

No Paul you're wrong. Direct debit was paid then 2 days later they took it again. Nothing to do with me paying early.

This company has sometimes not charged me the months costs and instead just doubled the payment the following month. They are all over the place. 

I've had nothing but problems since joining this farce of a company with no real way of resolving the problems I've faced due to a lack of customer service infrastructure. Thank god it's finally cheap enough to buy out of this poor excuse of a contract with this joke of a network

Yes both were taken not just pending unfortunately. I've told the company as it cost me slightly less to buy out of contract right now (£19 to the £28 they stole) then to use that money they've stolen off me to buy me out of contract with them and they can keep the remainder. I just want out and would advise anyone looking to join this company to run for the hills

Wrong Paul. They took it twice

Hey there ​@DarC137, we’re sorry to hear that. We would never take your payment twice, unless one failed, and then we’d retry. If two were taken, we sincerely apologise. If two payments have been made, you can leave it on your account as credit to pay towards your next bill(s), or we can refund it to you, that’s no problem at all.

Thanks,

Tyler

Tyler your first sentence says the company would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

This company picks and chooses what to bill you when they want to. I've had months where bills haven't been taken, only to be doubled up the following month with no explanation. 

Again, thank you for your help here Tyler, but instead of a refund I've requested a buy out using that credit. I'm done with ID mobile and would advise everyone else to do the same 

Tyler your first sentence says the company would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

This company picks and chooses what to bill you when they want to. I've had months where bills haven't been taken, only to be doubled up the following month with no explanation. 

Again, thank you for your help here Tyler, but instead of a refund I've requested a buy out using that credit. 

Tyler your first sentence says the company would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

This company picks and chooses what to bill you when they want to. I've had months where bills haven't been taken, only to be doubled up the following month with no explanation. 

Tyler your first sentence says the company would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

Tyler your first sentence says the company would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

Tyler your first sentence says they would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. 

I appreciate your efforts to help me here but please make you mind up. Either they would or wouldn't, and in this case they did.

Tyler your first sentence says they would never take a double payment before going on to give reasons as to why they would take double payments, and then you apologise to me if 2 payments were indeed taken. I appreciate your efforts to help me here but please make you mind up. Either they would or wouldn't, and in this case they did.

Tyler, I appreciate your efforts to help me here but please make you mind up. Either they would or wouldn't, and in this case they did.

Tyler I appreciate your efforts to help me here but please make you mind up. Either the company would or wouldn't, and in this case they did. 

The credit is being used to buy me out of contract. I'm done and would advise anyone else to do the same. Not my first problem with them by far and I'm sure it wouldn't be my last if I stayed

Hi ​@DarC137,

Sorry for the issues that you have experienced but glad that the issue is now resolved.

It’s unfortunate to hear that you are leaving but if there is anything that we can help with, please let us know.

Kash