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Forum|Forum|3 months ago
June 1, 2026
1 reply
10 views

THIS IS STILL NOT BEEN RESOLVED !!

I so i put £20 on my acount through the mobile id app ready to reniew my bundle at 11.59 tonight and for some reason my calls did not work earlier and ive looked on my app and ive lost £2 of credit , so ive gone to add another 5 and tried to get on bundles to auntamaticly reniew and its asked me for my last name and date of birth and number and its saying its wrong , ive gone on the actuall website and thats just as bad please help !!!!!!!!!!!

Z

Zandile M

iD Mobile Employee

Hi @Reece 12349493949

Thank you for getting in touch with us, I’m sorry for the frustration this has caused.

I can understand how concerning it must be to see your credit reduced unexpectedly and then have issues accessing your account and renewing your bundle.

To help get this resolved, please try the following:

• Make sure you are entering your details exactly as they appear on your original registration (including any middle names if used)
• Double-check your date of birth format is correct
• Try logging out of the iD Mobile app completely, then logging back in again
• If possible, try using a different browser or clearing your cache when accessing the website

Regarding the £2 credit reduction, this may be due to out-of-bundle usage such as calls, texts, or data used outside your active allowance. Once your bundle expires or is not active, usage is charged from your credit balance.

Thank you,

Zandile m

The iD Mobile Team

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