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Question

Just taken out new SIM plan for 12 mths using MSE link

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  • DaveN
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  • 4 replies

Will my existing 30 day SIM plan be updated automatically, or do I have to cancel that ?

There was NO tab to say it is the same phone, number and payment source.

Thanks for any clarification

    8 replies

    andewhite
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    • andewhite
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    • 12167 replies
    • March 8, 2025

    Sounds like you’ve purchased a new connection to the iD network via MSE, ​@DaveN. 

    Unless you’ve followd the official iD upgrade process, you’ll have x2 iD contracts.

     

    These community articles might help.

    Forum member (non-iD).
    D
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    • DaveN
    • Author
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    • 4 replies
    • March 8, 2025

    Thanks for your comment - appreciated.

    So I presume I have to run with both, but when the “new” connection becomes active, I cancel the 30 day one - will that work out ? Presume the two connections will have differing account numbers, so I can select the correct one to delete / cancel.

    andewhite
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    • andewhite
    • Platinum 
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    • 12167 replies
    • March 8, 2025
    DaveN wrote:

    Thanks for your comment - appreciated.

    So I presume I have to run with both, but when the “new” connection becomes active, I cancel the 30 day one - will that work out ? Presume the two connections will have differing account numbers, so I can select the correct one to delete / cancel.

    Okay ​@DaveN, when the iD SIM for your new 12-month minimum term iD SIM-only plan arrives, it should be safe to give the 30-days notice for your ‘old’ 1-month rolling SIM plan - assuming you don’t want to keep the mobile number.

    This community article might help.

    Forum member (non-iD).
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    • DaveN
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    • 4 replies
    • March 8, 2025

    Thanks, 

    That sounds about right. As I didn’t upgrade the existing 30 day SIM plan, but opened a 2nd plan (12 mth SIM) it has the same telephone number - so when I cancel the old plan I hope the telephone number remains on the new plan ! I’ll clarify further on Monday when I hope to talk to an ID operative on the 0207 telephone number.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3886 replies
    • March 8, 2025

    Hey there ​@DaveN, as kindly advised by ​@andewhite, you will currently have two active plans.

     

    For your old plan to automatically cancel, you’d need to upgrade via the iD Mobile app/website when logged in.

     

    If you’ve ordered a new plan, and happy to lose your old number, you can simply request a 30-day disconnection with us, via the app/website, or via contacting us.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • joeledge
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    • 1 reply
    • April 3, 2025

    Hi,

    I’m in the same position as DaveN. Just to clarify, there is no way to transfer my existing mobile number from my contract with ID mobile to my new Sim-only contract with ID mobile?

    Thanks

    Joeledge

     

    MZone
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    • MZone
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    • 1012 replies
    • April 3, 2025
    joeledge wrote:

    Hi,

    I’m in the same position as DaveN. Just to clarify, there is no way to transfer my existing mobile number from my contract with ID mobile to my new Sim-only contract with ID mobile?

    Thanks

    Joeledge

     

    No you would have to port to another network PAYG and then port back again. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 4, 2025

    Hi ​@joeledge 

     

    No, there is no way to directly transfer from one iD Mobile plan to another iD Mobile plan.

     

    A PAC code must come from another network.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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