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keep phone number

  • May 13, 2026
  • 3 replies
  • 9 views
O
Community Member

Can I keep phone number when upgrading sim

    3 replies

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 14, 2026

    Hi ​@Offcldb,

    Thank you for reaching out to us, I can confirm that when upgrading the plan through the app, you are able to keep the mobile number.

    Thanks,
    Hosai

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New Contributor

    Have just took a new contract and have not been asked to supply a punk code 

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • June 30, 2026

    Hi ​@Inverbervie2023 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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