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Community Member
May 13, 2026

keep phone number

  • May 13, 2026
  • 3 replies
  • 24 views

Can I keep phone number when upgrading sim

    3 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@Offcldb,

    Thank you for reaching out to us, I can confirm that when upgrading the plan through the app, you are able to keep the mobile number.

    Thanks,
    Hosai

     

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    New Contributor
    June 29, 2026

    Have just took a new contract and have not been asked to supply a punk code 

    iD Mobile Employee
    June 30, 2026

    Hi ​@Inverbervie2023 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.