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keep receiving error message when trying to switch number

  • April 28, 2025
  • 4 replies
  • 180 views

I’ve just bought an additional sim card plan for my son and I’ve attempted to switch his number numerous times but I keep receiving an error message indicating some of the details entered are in incorrect. I have entered the details correctly so the issue must lie at iD mobile’s end. 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@alanjg72   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 28, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@alanjg72   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


  • Author
  • New Contributor
  • April 28, 2025

Many thanks MZone, I have tried to reach out on chat since yesterday but they are unable to assist at the moment due to an ongoing systems issue. Very frustrating!


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 29, 2025

Hi ​@alanjg72,

Sorry to hear that you didn’t manage to get this resolved.

Our systems were up and running for a short time but we are since experiencing issues again.

We would advise that you contact later today and hopefully it should be resolved.

 

Kash


  • Author
  • New Contributor
  • April 29, 2025

Thanks for update Kash and shall do.