I’ve just bought an additional sim card plan for my son and I’ve attempted to switch his number numerous times but I keep receiving an error message indicating some of the details entered are in incorrect. I have entered the details correctly so the issue must lie at iD mobile’s end.
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keep receiving error message when trying to switch number
Best answer by MZone
Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+22Many thanks MZone, I have tried to reach out on chat since yesterday but they are unable to assist at the moment due to an ongoing systems issue. Very frustrating!
+24Hi
Sorry to hear that you didn’t manage to get this resolved.
Our systems were up and running for a short time but we are since experiencing issues again.
We would advise that you contact later today and hopefully it should be resolved.
Kash
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