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Keeping existing number

  • October 1, 2024
  • 8 replies
  • 737 views
Jeremy Bradshaw
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 Contributor

I registered my PAC code during the ordering process on a new phone, and the transfer date is today.

I’ve put the new ID SIM in my new phone after I shut it down but not powered back on yet.

Should I power on now (8:30am) or wait til a certain time or until I get some email that the transfer has taken place before I power up with the sim?

I just got an SMS on my old phone with the number I’m transferring, so the transfer hasn’t taken place yet. I’m not sure what will happen if I power up before the transfer as presumably I could have a new number temporarily (not sure how that would work with billing etc).

Best answer by Daz_S

Hi there ​@AlonaStokmane 

You need the PAC from your previous provider first. Make sure you do this before anything else.

Then you could try contacting iD via live chat

https://www.idmobile.co.uk/live-chat

They use an iD Bot that operates 24/7, but I’d suggest you wait until the iD Humans are there. They are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

Have your transaction number, it would have been sent to you, to hand and ask them to see if they can adjust the account to suit. If they can sort this out there might be a little delay in your number becoming active on iD.

 

Others may also post a reply with suggestions/advice too.

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    8 replies

    andewhite
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    • andewhite
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    • 12167 replies
    • October 1, 2024

    If possible @Jeremy Bradshaw, maybe leave the device, with your iD SIM, turned OFF until around 5pm today.

    Most number transfers to iD Mobile appear to be completed by mid/late afternoon.

    Forum member (non-iD).
    Jeremy Bradshaw
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    • Jeremy Bradshaw
      Jeremy Bradshaw
    Jeremy Bradshaw
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    • Jeremy Bradshaw
    • Author
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    • 3 replies
    • October 1, 2024

    It’s definitely GONE from my old phone now (shows “unregistered sim”) but not yet registered with my new sim. (if I call the number neither phone rings). How long does it usually take?

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • October 5, 2024

    Hi @Jeremy Bradshaw 

     

    Transfers can take from 8am to 10pm on the date they’re scheduled, are you still having any issues with this?

     

    Tom

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    A
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    • AlonaStokmane
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    • 2 replies
    • November 14, 2024

    Hi,

     

    I received my SIM card today and did not mention to keep my existing number while ordering.  Can anyone please let me know how do I keep my existing number.

     

    Regards,

     

    Alona

     

    Daz_S
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    • Daz_S
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    • 1627 replies
    • Answer
    • November 14, 2024

    Hi there ​@AlonaStokmane 

    You need the PAC from your previous provider first. Make sure you do this before anything else.

    Then you could try contacting iD via live chat

    https://www.idmobile.co.uk/live-chat

    They use an iD Bot that operates 24/7, but I’d suggest you wait until the iD Humans are there. They are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    Have your transaction number, it would have been sent to you, to hand and ask them to see if they can adjust the account to suit. If they can sort this out there might be a little delay in your number becoming active on iD.

     

    Others may also post a reply with suggestions/advice too.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • November 15, 2024

    Hi ​@AlonaStokmane 

     

    Welcome and thanks for getting in touch. 

     

    As ​@Daz_S has advised, you will require a PAC from your previous provider in order to bring the number over to us. 

    More information and guidance can be found here. 

     

    Please let us know if you have any questions. 

     

    Thanks, 

     

    Nat

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    • AlonaStokmane
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    • 2 replies
    • November 15, 2024

    Hi ​@Daz_S , ​@Natalie W 

     

    Thank you.

    Regards

    Alona

     

    Daz_S
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    • Daz_S
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    • November 15, 2024

    No problem ​@AlonaStokmane 

    If you have any issues let us know.

    Also if things work fine then please also let us know as it helps others in the future!😀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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