Hi everyone,
Both myself and my wife joined ID recently. I moved over to my ‘old’ mobile with eas but my wife has tried twice without success. She was informed it would happen on 26th July so tried again last Friday and was told it was move today(30th July) Still nothing.
Regards
Johnny
Best answer by Kash
Hi
Welcome to the Community!
If the port was due to take place yesterday it will likely complete tomorrow.
Please allow until tomorrow for an update on the port but you can contact our Live Chat Team in the morning for them to check the account.
Kash
+24Hey
Please refer to this article for more information.
Looking at there account, it seems her number has now switched successfully. Please let me know if that’s the case.
Thanks.
Please can someone help me. How do I get through to id Mobile. It’s terrible customer service . My switch was supposed to take place yesterday. Still not happened . I keep going around in circles with chat bot.
who can help me
+24Hi
Welcome to the Community!
If the port was due to take place yesterday it will likely complete tomorrow.
Please allow until tomorrow for an update on the port but you can contact our Live Chat Team in the morning for them to check the account.
Kash
Live chat is totally useless.
it only takes you to a bot. Really not happy with the service as a new customer and regret the move.
please can you take responsibility and check the status of my switch or escalate so the team will contact me tomorrow morning first thing !
Just before you give me the option of restarting and reset networking settings , I would like to let you know that I have already done it. Done it several times
This has still not happened ………… I am really fed up now. Please can you reply to me and escalate this
+24Hey there
Thanks,
Tyler
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