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Keeping old number

  • June 3, 2024
  • 8 replies
  • 466 views

Hi, I've recently changed to a SIM only but staying with id mobile and want to keep my old number. ?

Best answer by Geluk

You need to get a PAC code, then transfer away from id I’m afraid, then get PAC from new provider and

transfer back into id to retain existing no.

This topic has been closed for replies.

8 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • June 3, 2024

You need to get a PAC code, then transfer away from id I’m afraid, then get PAC from new provider and

transfer back into id to retain existing no.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • June 10, 2024

Hi @Cheyenne Bodie,

Welcome to the Community!

As @Geluk advised you’ll need to process a triangle port in order to keep the number.

Alternatively you can look at upgrading your old number and returning the new one.

 

Kash


Denise Collis
New Contributor
  • New Contributor
  • November 25, 2024

I changed from O2 to Vodafone last Friday (with id in Currys Llanelli) last Friday how long will it take and I want to keep my old number 


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  • iD Mobile Employee
  • November 25, 2024

Hello ​@Denise Collis 

 

Thank you for reaching out to us here on the community.

 

When porting a number, you will be provided with a date for the change to take place. 

If this was on a Friday, it is likely to be the following Tuesday when the port completes. 

 

If you would like further details, our team on Live Chat can assist here

 

Thanks, 

 

Nat 


Can I keep my old num


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  • iD Mobile Employee
  • November 25, 2024

Hi ​@Elizabeth penman 

 

Thanks for reaching out to us here on the community. 

 

You will need to request a PAC from your previous provider. 

Once you have this, you can request the number port here

 

Please let us know if you have any questions. 

 

Thanks, 

 

Nat 


Denise Collis
New Contributor
  • New Contributor
  • November 25, 2024

It's all sorted now thank you 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • November 26, 2024

Hi ​@Denise Collis 

 

Glad to hear, welcome to iD Mobile.

 

Tom