Good afternoon,
having switched from Sky mobile to iD mobile for both mine and my daughters sim cards within a couple of days of each other, I did my daughters first and her previous number changed over on the date selected without issue.
Mine was due to change over on the 18th initially but then didn’t and I was able to do the process again but it wouldnt allow me to select the 19th and as such today, the 22nd was the next available switch date.
I really need my number switched over asap as it is required for work.
In addition i fond myself frustrated as to no fault of sky mobile, due to this delayed switch over I have received another bill from them.
in addition when researching this topic it stated that I would be compensated by way of the account being credited, can you confirm if this is an automatic process?
kind regards, Ian
