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keeps telling me I have reached call limit, but I have unlimited calls

  • August 15, 2024
  • 3 replies
  • 209 views

Everytime I try to make a call, it says I have reached my call limit, and I need to make a payment before I can use my phone again.

But I have unlimited calls

 

3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 441 replies
  • August 15, 2024

Contact id via their CHAT PAGE :)

https://www.idmobile.co.uk/live-chat


  • Author
  • New
 Contributor
  • 1 reply
  • August 15, 2024

Thanks for your reply

I tried that. It kept sending me round in circles because my query was not on their drop down list.

I found a number for complaints, and they got it sorted for me.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • August 21, 2024

Hey there @Merrett, welcome to Community!

 

We’re glad to hear the complaints team were able to help!

 

If you need the live-chat in the future, please follow the below to get through to an agent:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler