late payment | iD Mobile Community
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late payment

  • September 18, 2024
  • 4 replies
  • 83 views
R
Community Member

So I was late on paying, but I have just paid it and nothing is working no data?? 

So they just took my money and not able to use my phone? 

    This topic has been closed for replies.

    4 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • September 23, 2024

    @Rhiaw - It can take up to 24 hours to reconnect. Have you been reconnected? Thanks.

    iD Community Manager
    Marie Stower
    New Contributor
    • Marie Stower
    • New Contributor
    • December 4, 2024

    Can I please have a couple of extra days to pay my bill, as I'm having trouble. I have not been paid and will not receive it until the end of the week

    Marie Stower
    New Contributor
    • Marie Stower
    • New Contributor
    • December 4, 2024

    My account is still up and running 

     

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 5, 2024

    Hi ​@Marie Stower 

     

    We may be able to process a payment holiday for you, however on the community we’re not as active as our other channels therefore would only get to this point likely after you’ll have paid it.

     

    For a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

     

    Tom

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